Program Director

Join Our Impactful Team at Health Connect America!  

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The Program Director is responsible for overseeing the development and operations of programs within a specified geographical area. This role includes managing personnel, finances, and program execution while ensuring compliance with licensure, payer, and accreditation standards. The Program Director acts as a liaison with referring agencies and oversees daily operations.

Essential Duties & Responsibilities:

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
• Establish and maintain positive working relations with potential and established referral sources ensuring delivery of services, and continued development of the region.
• Assign caseloads and identify hiring needs. 
• Recruit and hire staff according to company’s best practices procedures.
• Assist Office Manager with new hire Onboarding and ensure all required documents are maintained and organized in electronic personnel files. (Complete new hire Onboarding in absence of OM.)
• Provide orientation and training for staff. 
• Personnel Leadership to include monitoring and evaluating staff performance, and making interventions with staff as necessary to improve performance, 
• With the assistance of the Office Manager, ensure all personnel files are maintained in compliance with licensure, payer, and accreditation regulations and standards, and are well organized.
• Process and approve the region’s payroll.
• Provide individual clinical and/ or operational/administrative supervision to direct care staff, and document supervision sessions 
• Provide clinical and risk management oversight in day-to-day operations to include client crises.
• Conduct staff meetings. 
• Develops initial drafts of annual budget; review monthly financial statements; and maintain region’s budget.
• Develops annual strategic plan for region. 
• Develops regional territory in conjunction with regional budget and strategic plan.
• Ensure compliance with all state regulatory bodies and COA. 
• Review and ensure clinical documentation is complete and submitted in established timelines. 
• Manage all client authorization requirements including timeliness of pre-certifications, concurrent reviews and discharges. 

General Requirements (unless otherwise specified under State-Specific Requirements) :

• Bachelor’s Degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.

State Specific Requirements:

• Ohio
  1. Master’s degree in Social Work, Counseling, or related field.
  2. Must be a fully licensed therapist in the state of Ohio with LISW, LPCC, or LMFT.
  3. Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.
• Virginia
  1. Master’s degree in Social Work or Counseling.
  2. Active professional license in the state of Virginia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).

Be Well with HCA:  

• We recognize the importance of self-care and work/life balance.  

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.  

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.  

• Additional benefits include:  

• Access to a Health Navigator  

• Health Savings Account with company contribution  
• Dependent Daycare Flexible Spending Account  
• 401(k) Retirement Plan  

• Benefits Hub  

• Tickets at Work  

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here