Technical Account Manager (TAM)

Technical Account Manager (TAM)

Austin, Texas | Remote

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further!

The Technical Account Manager (TAM) works closely with SpyCloud's customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our products and services. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization.

What You'll Do:

• Project Management: Project manage enterprise onboarding/integration, ensuring timely and successful launches. Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
• Customer Collaboration: Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans. Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
• Technical Guidance: Maintain a deep understanding of SpyCloud's products. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Best Practices Development: Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
• Customer Advocacy: Be a customer advocate, representing our customers internally. Provide feedback and find ways to improve the customer's experience through processes and collateral, driving value realization.

Requirements:

• Technical Acumen: Strong technical acumen and experience influencing change at all levels. A solid working knowledge of various web technologies with an understanding of APIs and databases. Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
• Documentation and Process Management: A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
• Team Collaboration: Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
• Business-Technical Translation: Experience translating business goals into technical solutions.
• Data Analytics: Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
• Customer Interaction: Ability to seamlessly work with the customer's development team. Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
• BA/BS/Undergraduate degree required.

Nice to Have:

• 3-5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
• Familiarity with Software as a Service (SaaS) solutions.
• Hands-on experience with programming/scripting languages and their usage with APIs.
• Cybersecurity and ATO prevention experience a plus.
• Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel, SOAR/SIEM

SpyCloud is not sponsoring visas at this time.

For applicants residing in California, please read SpyCloud's CCPA Notice.

For applicants residing in the UK, please read SpyCloud's Employee Privacy Notice.

U.S.-Based Benefits + Perks (for Full Time Employees):

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance including Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals' ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we're amazing, but together, we're unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We're all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you'll fit right in.

SpyCloud's Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email View email address on click.appcast.io.

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers