Field Service Coordinator

Thank you for exploring a career with Chem-Aqua, one of the largest divisions of NCH Corporation. We’re seeking a Chem-Aqua SPD Services Field Service Coordinator to join our Chem-Aqua Services Department and be responsible for coordinating field service activities and operational support for SPD services across our diverse markets throughout the United States. This role will report to our current Chem-Aqua Services Manager. If you’re seeking experience and growth in a personable, stable yet thriving environment, our Field Service Coordinator role could be a match for you!

A little about us

Applying for a new job is a little like entering uncharted territory. We want you to feel 100% confident about the application process, the position and our company before committing your time to apply, so that none of the above comes as a surprise. Let’s start with some information about Chem-Aqua so you can get to know us better.

Chem-Aqua is a subsidiary company of NCH Corporation , a privately held, family-owned, global business headquartered in Irving, Texas, near Dallas. NCH has more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. This includes the corporate headquarters as well as the other subsidiary companies. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.

• About Chem-Aqua and our history
• Our products and solutions
• NCH brands and divisions

Culture and benefits

We’re a global company with a family feel, offering the same benefits of an international corporation with the personal relationships of a small business. Working in our small teams and close-knit environment, you’d never guess we had a 7,500+ employee head count. We realize a job is more than just a job – it’s an extension of your life and family – and we’re committed to maintaining just that. For us, culture is not just a perk; it’s essential to how we thrive. And that’s speaking for 100 years in the business!

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Tuition reimbursement
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)

Responsibilities:

• Provide customer service to Chem-Aqua sales representatives, sales managers, service technicians, and internal and external contacts
• Coordinate and schedule SPD service jobs, maintenance visits, and follow-up activities based on prioritization and efficiency
• Create, update, and track service activities and work orders in Salesforce while maintaining daily schedules for field service technicians
• Track replacement items, maintain truck inventory records, and coordinate replenishment needs to support uninterrupted field service operations
• Order parts, monitor delivery status, and ensure materials are available for scheduled service and maintenance work
• Track completion of work orders and follow through on open items to ensure timely and accurate service documentation
• Communicate daily via phone and/or email with sales reps, customers, technicians, and managers as required
• Coordinate travel arrangements for service technicians as needed
• This job has no supervisory responsibilities.

Position Requirements:

• Minimum high school diploma, GED or equivalent
• Minimum 3 years of experience in service customer service, dispatch, or field service coordination
• Ability to learn and maintain multiple software systems
• Salesforce experience is preferred, with the ability to manage service activities, scheduling, and work order tracking
• Service scheduling and coordination experience is preferred; experience supporting multiple field technicians and service vehicles daily is a plus
• Experience tracking inventory, replacement items, parts ordering, and work order completion is preferred
• Highly polished phone and in-person presence, with the ability to problem solve on the fly
• Candidate must be very flexible, organized, able to manage multiple projects and able to work with all levels of staff
• Must have a positive attitude, a commitment to client service and a willingness to support the office team with a variety of assignments
• Knowledgeable and proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
• Excellent planning and organizational skills
• Strong verbal and written communication skills

Sound like a fit for you?

If yes, jump aboard, and apply today.

For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this. In the meantime, learn more about Chem-Aqua and our culture by checking out our LinkedIn or Facebook pages.