Customer Service Representative - Order Processing

Associate Customer Service Representative

Location: Houston, TX 77032 Remote Role Duration: 3 Months (Possible Extensions) Working Hours: Between 7:00 AM EST and 8:00 PM EST, 40 hours/week, 8 hours/day. Remote Requirement: Candidate must report to any Evoqua branch for in-office training or meetings as needed. Flexibility to travel is preferred.

Position Summary

The Associate Customer Service Representative is an entry-level individual contributor responsible for supporting customer service, order processing, service requests, and related administrative activities. The ideal candidate will have strong communication, organization, customer service, problem-solving, and data-entry skills.

The successful candidate will respond to customer inquiries, process orders and service requests, manage incoming and outgoing calls, maintain accurate records, coordinate with internal teams, process payments, and ensure timely and accurate service delivery while following established procedures and company standards.

Core Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Process customer orders, service requests, and required documentation accurately.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal departments to resolve customer issues and fulfill service requests.
• Enter, update, and maintain service order requests in applicable systems.
• Provide accurate order confirmations to customers.
• Follow established company procedures, policies, and departmental processes.
• Process customer payments and provide proof of payment when required.
• Provide invoices and generate customer-specific reports upon request.
• Maintain accurate customer and service information.
• Ensure adherence to department service standards, productivity goals, and performance metrics.
• Provide professional and friendly customer support while handling difficult or sensitive situations appropriately.
• Manage multiple tasks and communication channels while maintaining accuracy and responsiveness.
• Work independently while effectively collaborating with internal teams.
• Support continuous improvement and process optimization initiatives as assigned.

Required Qualifications

Education

Candidates must meet one of the following:

• High school diploma or equivalent plus at least 1 year of customer service or related experience, OR
• Associate degree with demonstrated capability in a comparable role.

Required Experience & Skills

• At least 1 year of customer service or related experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent time management and organizational abilities.
• Strong attention to detail and accuracy.
• Analytical problem-solving and sound decision-making skills.
• Ability to manage difficult or sensitive customer situations professionally.
• Strong multitasking abilities across multiple communication channels.
• Basic computer and data-entry skills.
• Ability and willingness to learn new systems and processes.
• Ability to work effectively both independently and within a team.
• Friendly, professional, detail-oriented, and customer-focused approach.

Physical & Work Requirements

• Ability to sit, stand, hear, and see regularly.
• Frequent walking, writing, and typing.
• Occasional bending, reaching, and stair climbing.
• Ability to communicate clearly verbally and in writing.
• Ability to operate a computer and communicate by phone.
• Exposure to minor dust or dirt and concrete work surfaces may occur when reporting onsite.
• Occasional travel for meetings or seminars may be required.