Bilingual Mandarin IT Service Engineer

Job ID: JPC - 28138Reference: 27807Location: Marshall, MI, United StatesSalary: USD 120000 (Yearly)Job Type: PermContact: Joe NaridoContact Email: View email address on click.appcast.io Mandarin IT Service EngineerWe are seeking a skilled IT Service Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing top-notch technical support to our internal and external clients, ensuring the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to handle multiple tasks simultaneously.Key Responsibilities:- Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems.- Assist in the installation, configuration, and maintenance of computer systems, software, and networks.- Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner.- Maintain accurate records of all support requests, resolutions, and follow-up actions.- Collaborate with other IT team members to implement and improve IT processes and solutions.- Ensure the security and integrity of the company's IT infrastructure and security policy.- Manage IT assets in areas.- Assist in the development and implementation of IT policies and procedures.- Provide training and support to end-users on various software applications and systems.- Stay updated with the latest industry trends and technologies to provide innovative support solutions.Qualifications:- Bachelor's degree in Information Technology, Computer Science, or related field. - 1 year work or intern experience in a related domain.- Proven experience as an IT Support Engineer or similar role.- Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components.- Excellent problem-solving skills and attention to detail.- Ability to work independently and as part of a team.- Proficient oral, written in both English & Mandarin is required.- Strong communication skills, both written and verbal.- Customer-focused mindset with a commitment to providing high-quality service.- Team spirit and user satisfaction drivenPreferred Skills:- Experience with IT service management (ITSM) tools.- Knowledge of cloud computing technologies and platforms.- Understanding of cybersecurity principles and practices.Work Environment & Physical RequirementsRegular, predictable on-site attendance is an essential function of this role.Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required.Ability to work in varied environments, including offices, industrial, and construction settings.Willingness to travel to other job sites as business needs require.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.SkillsBilingual Mandarin IT Service Engineer