FIELD SERVICES ENGINEER
Futran Tech Solutions Pvt. Ltd.
Field Services Engineer
Location: Battle Creek, Michigan
End User Support Experience
Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Good Customer management skill
Good in oral and written communication
Able to interact and work with customer at different levels
Self- Driven and result oriented
Really passionate about the work
Ability to work with deadlines and complete tasks on time
Hardware Troubleshooting and Repair
Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
Ability to lift / move computer equipment weighing up to 50Lbs.
Conference room A/V equipment assistance & troubleshooting
Basic VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability
Operating System & Software
Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
Experience with Anti-spyware and Anti-virus software.
Basic installation and troubleshooting of standard softwares / application like Adobe, browsers
Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
Basic understanding on Data backups
Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
Basic configuration & troubleshooting of Apple machines /mobile devices
Contribution towards creating KB article
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Tools & Process
Knowledge and experience on Service requests and incident management process
Preferably with an Associates Degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.
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