Customer Contact Center Coordinator III

Customer Contact Center Coordinator (Onsite) VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions. About our team: At VitalChek, you're not just an employee – you're an integral part of our success story, contributing to both individuals and government agencies' success. Embrace excellence within a close team that feels like family. As a key member, you'll champion exceptional customer service, working closely with colleagues to guide customers through complex processes. Join us if you're passionate about making a difference, value teamwork, and seek a fulfilling, supportive work environment. About the job: Work on-site at [insert agency] researching, processing, fulfilling, and shipping vital records orders. You’ll be responsible for: Fulfilling VitalChek premium service orders within 2 business days Fulfilling all other VitalChek orders Researching discrepancies Contacting customers, answering phones/emails Following all compliance and privacy rules Reporting issues with processes/systems Communicating with on-site management Attending and completing all scheduled meetings and trainings Managing workload to remain within stated processing time. Ordering supplies Qualifications: Strong verbal, written, communication skills. Adaptability to process changes Ability to multi-task and manage time effectively. Proficient in web and PC based applications. Ability work independently with minimal supervision. High School Diploma or equivalent U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. . LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and