Operations Manager

Operations ManagerThe Operations Manager contributes to the Company's goals of exceptional customer service, quality, process improvement, regulatory compliance, and profitability by leading the Inbound and Outbound operations of Life Sciences warehouse and distribution facilities. As the primary face to the customer, this role ensures that all activities are executed in accordance with Company standards, client requirements, cGMP/GDP expectations, FDA/DSCSA regulations, and industry best practices. This position defines the work environment, sets goals and performance standards, and ensures compliance, safety, product integrity, operational discipline, and cultural alignment. The Operations Manager leads Warehouse Supervisors and their teams, ensuring performance across operational, financial, compliance, and customer satisfaction metrics.The Operations Manager also contributes to the Company's revenue goals for temperature-controlled warehousing and distribution by supporting business development opportunities and enabling operational growth. This role works closely with the Sr. Operations Manager to identify process improvements, support LEAN initiatives, and champion a culture of continuous improvement and operational excellence. This position will require the operation of equipment and weekend coverage as needed.Represent Company Core Values: Teamwork, Accountability, Integrity, Work Ethic, Communication, Creativity, Respect, and Listening. Provide courteous, professional service to internal and external customers. Present a positive and professional image of the Company.Evaluation of Performance: Performance will be evaluated based on: Demonstrating the Company's Core Values. Meeting operational, compliance, safety, and financial objectives. Adherence to cGMP/GDP requirements and regulatory expectations. Meeting productivity, quality, and customer service metrics. Working effectively within a team environment. Providing high levels of internal and external customer service. Demonstrating continuous improvement and LEAN participation.Performance Metrics will be established annually and may include: Throughput, fulfillment accuracy, OTIF. Receiving/shipping timeliness and productivity. Cycle count accuracy and inventory metrics. Documentation accuracy, deviation rates, and CAPA performance. Safety incident rates and OSHA compliance. Customer satisfaction and operational communication. Budget adherence and efficiency improvements.Key Outcomes: Operational Excellence & Productivity Lead all Inbound and Outbound Life Sciences warehouse operations. Manage operational metrics and benchmark performance indicators. Achieve financial, quality, and supply performance aligned with customer expectations. Identify areas for process improvement and support LEAN activities. Ensure all team members follow Company policies, procedures, and cGMP/GDP requirements. Manage and adhere to departmental budgets.Compliance & Quality Ensure compliance with cGMP, GDP, DSCSA, and quality standards. Maintain audit readiness for regulatory, customer, and internal audits. Ensure accurate, timely, and compliant documentation following ALCOA+. Support investigations, deviations, CAPAs, and quality initiatives.Safety & Regulatory Adherence Enforce safety programs and OSHA requirements. Maintain compliance with TSA, Homeland Security, and regulatory mandates. Promote a safety-first culture through reporting, corrective actions, and risk reduction.Customer Expectations & Relationship Management Serve as the primary point of contact for client requests and issues. Represent the Company in customer meetings and business reviews. Manage daily/weekly customer communication and reporting. Monitor KPIs and adjust priorities to meet customer supply chain needs.Leadership & Workforce Culture Manage, coach, and develop Warehouse Supervisors and staff. Ensure staffing levels meet operational requirements. Support career development planning and team competency. Promote positive communication and collaboration across departments. Reinforce the Company's Core Values and maintain a performance-driven culture.Experience & Skills Required: Experience leading warehouse/distribution operations. Strong customer support skills. Ability to analyze and interpret financial statements. Independent decision-making aligned with company and customer interests. Strong detail orientation and accuracy. Effective verbal, written, and interpersonal communication. Ability to prioritize and multi-task under time constraints. Logical and analytical problem-solving skills. Proficiency in Microsoft Office and WMS. Mastery of cGMP and GDP practices in life sciences distribution. Commitment to continuous improvement and LEAN methodologies.Education & Certification(s): B.S./B.A. in Supply Chain Management, Business, or related field. 8-10 years of operations management experience in warehousing/logistics. Experience in temperature-controlled or regulated environments. Dangerous Goods/Hazardous Materials Certification preferred. Certified Designated Representative (CDR) licensure desired.Work Environment: Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental.