Senior Sales Operations Manager - Food Industry

Senior Manager - Retail Commercial Operations

A growing consumer products manufacturer is seeking an experienced Senior Manager, Retail Commercial Operations to strengthen how its retail business plans, executes and delivers against customer commitments.

This is a high-impact role leading the operational side of the commercial organisation, ensuring sales plans translate into effective execution across forecasting, planning, customer fulfilment, retail execution and customer support .

The ideal candidate is a commercially minded operator who enjoys building structure, improving processes and leading teams through change in a fast-moving CPG environment.

Key Responsibilities

• Develop scalable commercial operations processes to support continued retail growth.

• Establish planning and forecasting routines that improve accuracy, inventory visibility and execution.

• Partner closely with Sales, Supply Chain, Customer Service, Finance and Manufacturing to improve cross-functional performance.

• Support customer launches, seasonal programmes and promotional activity from planning through execution.

• Identify and manage operational risks across orders, inventory, pricing and customer compliance.

• Develop and monitor KPIs, using data to identify trends, issues and opportunities for improvement.

• Lead initiatives that simplify workflows, improve processes and increase commercial effectiveness.

• Build reporting and analytics tools that provide leadership with clear, actionable business insights.

• Lead, develop and establish clear processes and accountability across a small Sales Operations team.

What You'll Bring

• Extensive experience in Sales Operations, Commercial Operations, Customer Supply Chain or a similar function within CPG/consumer products.

• CPG Experience is essential.

• Strong understanding of forecasting, retail execution, order management and customer operations .

• Experience supporting national retail customers and working cross-functionally across commercial and operational teams.

• Familiarity with ERP, CRM, EDI and business intelligence/reporting systems .

• Strong analytical skills and the ability to translate commercial data into actionable business decisions.

• Proven experience leading teams and driving operational/process improvements.

• Excellent communication, stakeholder management and problem-solving skills.

What Success Looks Like

Within your first year, you will have:

• Improved forecasting consistency and planning discipline.

• Increased visibility of commercial performance across the organisation.

• Reduced operational issues impacting retail customers.

• Established scalable processes to support continued growth.

• Built a collaborative, high-performing Sales Operations function.

• Strengthened partnerships between Sales, Supply Chain, Customer Service, Finance and Manufacturing.

Why Join?

This is an opportunity to join an organisation investing significantly in its retail business and play a key role in shaping its commercial operations strategy and infrastructure .

You'll have the opportunity to build processes, develop a team, influence cross-functional decision-making and make a measurable impact on the company's future growth.

Keywords: Sales operations, retail operations, commercial operations, sales support manager, customer support manager, customer operations.