BHT Team Lead ACC

BHT Team Lead ACC

Job Purpose: Provide direct care and management of clients in an acute, 24-hour psychiatric stabilization unit. Supports the day-to-day functioning of the clinical team and provides leadership through supervision and consultative support for staff.

Goals and Objectives:

• Work as part of a multi-disciplinary team to provide crisis assessment, monitoring, and client care in an environment that optimizes safety and reduces the likelihood of medical/clinical care errors, while providing support to the people receiving services.
• Provide a consistent, on-site (where possible) leadership presence for teams.
• Foster staff development and competency through supervision, coaching, trainings, and team meetings.
• Monitor documentation and oversee clinical care delivery to ensure regulatory standards and/or contractual requirements are met.
• Enhance professional growth and development through participation in specialized training.

Duties and Responsibilities:

• Monitor the clinical milieu including accountability for completion of routine 15-minute, 30-minute and line-of-sight checks. Initiate regular interactions with clients to observe client mental status and safety risk on the unit
• Assist clients in activities of daily living and lead supportive care initiatives
• Provide opportunities, through daily interaction, for clients to achieve optimal wellness during an acute mental health crisis while aligning with treatment goals
• Facilitate some therapeutic groups and activities to assist clients in developing skills to help them problem solve, reduce crisis response, meet goals, and prepare for discharge to the community
• Assist with admission and discharge of clients
• Actively participate in crisis management, including de-escalation when a person is in crisis or at risk of escalating on the unit
• Ensure timely documentation of all interventions provided. Ensure all clinical and administrative documentation is written according to regulatory guidelines
• Demonstrate good communication and professionalism with clients, co-workers and outside agency personnel in order to provide high quality services and enhance community relationships
• Follow all AllHealth Network policies and procedures
• Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
• Perform other duties as required within the scope of the position and the experience, education and ability of the employee.
• In conjunction with Clinical Managers, oversee the administrative supervision of the team to ensure performance standards and staffing needs are met.
• Complete the ongoing monthly staff schedule and ensure proper staff coverage.
• Provide support to team members including assistance with crisis situations and other urgent matters.
• Work collaboratively with Management team to understand department objectives, strategies and vision in order to maximize staff efficiencies and operations.
• Assist with developing a successful, productive and cohesive team to achieve performance metrics.
• Provide coaching and mentoring to staff, including training, to maintain ongoing job competencies.
• Directly manage complex requests from clients, providers or staff.
• Review and approve employee timesheets and time off requests.
• Act as a resource to answer questions and assist with delegated tasks and projects.
• Ensure staff complete all required training in Relias as well as live required trainings.
• Assist with interviewing job candidates.
• Work evening shifts to provide leadership coverage to the units outside of regular business hours.

Key Technical Skills and Knowledge:

Education:

• High School Diploma or GED. Some college in Human Services or Nursing Assistant Certification preferred.

Experience:

• Coursework in Behavioral Health, or related experience preferred.
• At least one year supervision and management experience preferred.
• May require additional specialized experience and knowledge depending on program needs and focus, i.e., housing, vocational rehabilitation, recovery, working with special populations, etc.

Skills:

• Ability to establish trust and rapport with individuals in acute care settings and their support systems, including families, significant others and caretakers.
• Ability to assess and intervene in crisis situations.
• Ability to document according to guidelines in the Electronic Health Record
• Ability to work as part of a team
• Must be competent in therapeutic interventions and have the ability to coach staff in these areas
• Must be skilled in risk assessment and have the ability to coach staff in these areas.
• Knowledge of community resources

Qualifications:

Education: Master's degree in Social Work, Counseling, Psychology or related field.

Experience: Minimum of 2 years' experience working in a clinical setting in the behavioral health field.

Demonstrate a high level of skill in assessment, evaluation and therapeutic engagement of diverse clients; use of evidence-based counseling models and techniques that match presenting problems; good diagnostic skills and treatment/care planning; and the ability to work with clinical documentation and electronic health records (EHR).

Knowledge of DSM V and working principles of recovery and trauma-informed care in treatment planning and in direct care in treatment planning and in direct care. Experience working with individuals and families who experience various mental, behavioral, and substance abuse conditions.

Ability to operate PC-based software programs including proficiency in Word, Excel and other computer based systems.

Possess advanced written and oral communication, decision making and problem solving skills, and efficient time management. Excellent interpersonal skills, the ability to work independently and as part of a team; collaborating with other internal and external teams.

Must possess own transportation, have a good driving record, a valid driver's license, and proof of insurance.