Billing/Collections Specialist

Job Description

Job Description

We are looking for a Billing/Collections Specialist to join a team in Fort Wayne, Indiana in a contract-to-permanent capacity. This position is ideal for someone who brings solid commercial collections experience, communicates with confidence, and can manage billing follow-up with accuracy and consistency. The role offers the opportunity to support accounts receivable activities in a fast-paced environment, with preference for candidates who have worked with construction-related customers or accounts.

Responsibilities:
• Manage commercial collection activities by contacting customers regarding past-due balances and working toward timely payment resolution.
• Review billing records and account details to identify discrepancies, confirm outstanding amounts, and support accurate follow-up efforts.
• Maintain clear documentation of collection actions, customer communications, payment arrangements, and account status updates.
• Collaborate with internal teams to address invoice questions, resolve payment issues, and improve the overall collection process.
• Monitor aging reports and prioritize accounts requiring immediate attention to reduce delinquency exposure.
• Prepare and distribute account statements, payment reminders, and related correspondence in a thorough manner.
• Use Microsoft Office tools, including Excel, to track collection activity, organize account information, and support reporting needs.