Patient access coordinator

The Primary Care Center of Excellence is seeking a high-performing Patient Access Coordinator to join our high-volume call center team. Serving as the primary point of contact for new and prospective patients, this role manages inbound scheduling, registration, insurance verification, and work queues across 14 Primary Care practices in the Greater Boston area. The ideal candidate thrives in a fast-paced environment, excels at de-escalation, and operates independently with high accuracy. ASSIGNMENT: 1 Year (End date flexible based on leave coverage needs) Reason for Position Opening: Coverage needed due to medical/departmental leaves Work Location & Remote Expectations:

• The position is Remote / Work from Home after training.
• Onsite attendance at 800 Huntington Ave (Boston) may be required for training (which can last up to 2 months).
• Candidates must be able and willing to report onsite if they encounter hardware, device, or technical issues with their remote setup.

QUALIFICATIONS AND SKILLS

• Minimum of 1 year of applicable administrative support or patient access experience required.
• High school diploma or GED required.
• High-volume call center or healthcare administrative experience required.
• Proficiency with Epic EHR system required (ideally within the last 6 months).
• Solid verbal and written communication skills with proven de-escalation abilities.
• Spanish language fluency is a plus.

INTERESTED? APPLY NOW! THESE POSITIONS FILL UP FAST AS THIS IS A GREAT COMPANY TO WORK FOR!

salary: $22.5 - $41.75 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

KEY RESPONSIBILITIES

• Handle high-volume inbound calls (80 to 100+ calls daily) to schedule new patient appointments and complete registration across 14 primary care practices.
• Manage the Primary Care New Patient Work Queue and conduct outbound outreach calls for patient referrals as needed.
• Assist patients in selecting appropriate primary care physicians and practices while verifying insurance coverage.
• De-escalate complex or challenging caller situations with empathy, patience, and professional communication without immediate manager escalation.
• Navigate electronic health record software (Epic) across multiple screens while actively communicating with colleagues via Microsoft Teams in a remote environment.
• Maintain flexibility to assist with other practice-based coverage needs or administrative tasks across the department as volume and priorities shift.
• Maintain compliance with HIPAA, patient privacy guidelines, and organizational customer service standards.

Skills

• epic (3 years of experience is required)
• Practice Management Software
• Answering Phones

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.