Remote Client Relations Associate

Remote Client Relations Associate Company: AO Globe Life – American Income Division Location: Birmingham, AL 35203 | 100% Remote Schedule: Flexible | Full-Time Availability Preferred Position Type: 1099 Independent Contractor Compensation: Commission Only | Weekly Commissions | Performance Bonuses Experience: Entry Level | No Previous Insurance Experience Required Training: Virtual Onboarding | Licensing Guidance | Ongoing Mentorship Build Relationships. Help Families. Grow Your Career From Home. Are you looking for a remote career opportunity where you can make a meaningful difference, build lasting client relationships, and develop valuable professional skills? AO Globe Life is seeking motivated, dependable, and customer-focused individuals to join our growing virtual team as Remote Client Relations Associates . In this position, you’ll connect with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone appointments. You’ll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, provide appropriate recommendations once licensed, assist with electronic enrollment, and maintain long-term client relationships. This opportunity combines customer service, benefits education, client relationship management, and consultative insurance sales . Whether you’re entering the workforce, returning after time away, or exploring a career change, we provide structured training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply. Opportunity Highlights 100% Remote — Work From Home Entry Level — No Insurance Experience Required Company-Provided Client Opportunities No Traditional Cold Calling No Door-to-Door Prospecting No Lead Purchasing Required Weekly Commission-Based Compensation Performance Bonuses Renewal & Residual Income Opportunities Flexible Scheduling Comprehensive Training & Mentorship Performance-Based Leadership Opportunities What You’ll Do As a Remote Client Relations Associate, you’ll help prospective and existing clients understand their insurance benefits and receive professional service throughout their experience. Client Consultations & Benefits Education Connect with company-provided client opportunities and existing clients. Schedule and conduct virtual Zoom and phone appointments. Build rapport and establish professional client relationships. Ask questions to understand individual and family financial-protection needs. Listen carefully to client questions and concerns. Explain available life, accident, and supplemental health insurance options. Answer questions about coverage, benefits, and policy features. Provide appropriate, needs-based recommendations once licensed. Assist eligible clients with electronic applications and enrollment. Maintain accurate digital records and appointment schedules. Customer Service & Relationship Management Welcome clients and explain applicable enrollment next steps. Provide professional follow-up customer service. Assist with applicable policy and benefits reviews. Help clients understand available policy-service options. Assist with beneficiary information and applicable policy service requests. Direct clients through appropriate claims-support processes. Maintain accurate documentation and follow-up records. Follow company procedures and applicable state insurance requirements. Training & Professional Development Participate in structured virtual onboarding. Attend applicable team meetings, training, and coaching sessions. Strengthen customer-service and communication skills. Develop confidence in virtual presentations. Learn digital enrollment and client-management systems. Receive mentorship from experienced representatives and agency leadership. Work toward individual production and professional-development goals. This is a client-facing insurance sales and service position—not an hourly administrative or inbound-only customer-service role. What a Typical Remote Workday Looks Like Your daily responsibilities may include: Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up. Virtual Consultations: Meet with clients through Zoom or phone to discuss their needs and available benefits. Benefits Education: Explain insurance products and coverage options clearly and professionally. Enrollment Assistance: Once licensed, help eligible clients complete electronic applications and required documentation. Client Support: Answer policy questions, assist with applicable policy reviews, and maintain client relationships. Training & Coaching: Participate in virtual product education, professional-development sessions, and mentorship. Independent Organization: Manage appointments, digital records, follow-up, and daily business activity from your home office. Company-Provided Client Opportunities Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information. No lead purchasing is required. The position may involve outbound calls, appointment scheduling, and client follow-up. No traditional random cold calling, door-to-door prospecting, or in-person client meetings are required. Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service. Weekly Commission-Based Compensation Important Compensation Disclosure This opportunity is structured as a 1099 independent contractor position with 100% commission-based compensation . It does not provide an hourly wage, guaranteed base salary, or traditional W-2 employee benefits. Compensation opportunities may include: Weekly commissions on eligible completed business Performance-based bonuses Renewal and residual income opportunities Leadership compensation for qualifying representatives Additional recognition and incentive programs Individual earnings depend on completed business, productivity, consistency, and performance. No specific income is guaranteed. Individual earnings vary. Applicants should understand and be comfortable with the commission-only compensation structure before applying. 100% Remote — Work From Home Client appointments, training, coaching, applications, and team communication are conducted virtually. Representatives use technology such as: Zoom Phone and email Digital presentation systems Electronic enrollment platforms Client-management tools Online training resources Required Home Office Equipment Applicants must provide: Reliable desktop or laptop computer High-speed internet connection Webcam and microphone Dependable phone capability Quiet, professional workspace Basic computer proficiency Computer equipment and home internet service are not provided by the company. This opportunity is available to eligible applicants physically located within the United States. Flexible Scheduling With Accountability Representatives have flexibility in organizing their schedules while maintaining consistent activity for: Client consultations Appointment scheduling Client follow-up Training Team communication Professional development Production goals Successful representatives are self-motivated, dependable, organized, and comfortable managing their own schedules. Comprehensive Training & Mentorship Required Insurance Experience: 0 Years Previous insurance experience is not required. Training and professional development may include: Structured virtual onboarding State insurance licensing guidance Product and benefits education Customer-service development Client communication and relationship management Consultative sales techniques Virtual presentation skills Electronic enrollment procedures Digital documentation One‑on‑one mentorship Ongoing coaching Leadership development Training is provided at no cost but is not hourly compensated. State Insurance Licensing Requirement An insurance license is not required when applying. However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure . Licensing guidance is provided. Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees. Applicants should be willing and financially prepared to complete the required licensing process. Professional Support & Qualifying Programs Eligible representatives may have access to: Medical insurance reimbursement opportunities Company-supported life insurance Accidental Death Benefit coverage Renewal and residual income opportunities Professional coaching and mentorship Leadership-development programs OPEIU Local 277 representation where applicable Virtual business resources Performance recognition and incentive travel Eligibility, qualification periods, production requirements, and other conditions may apply. Medical reimbursement is not the same as traditional employer-sponsored health insurance. Career Growth & Leadership Opportunities Representatives who demonstrate strong results, professionalism, consistency, and leadership potential may pursue additional responsibilities. A potential career-development path includes: Client Relations Associate → Senior Benefits Advisor → Trainer/Mentor → Team Leader → Sales Management → Advanced Leadership Future responsibilities may include: Training and mentoring newer representatives Coaching Recruiting Team development Performance accountability Leadership Management advancement is performance-based and is not guaranteed. Required Qualifications Applicants must: Be at least 18 years old. Be physically located within an eligible U.S. location. Be legally authorized to work in the United States. Have a reliable computer or laptop. Maintain dependable high-speed internet. Have webcam and microphone capability. Maintain a quiet, professional home workspace. Be comfortable communicating through Zoom and phone. Demonstrate strong communication and interpersonal skills. Be professional, dependable, and self‑motivated. Be able to work independently and manage a flexible schedule. Be comfortable with consultative insurance sales. Understand the commission-only compensation structure. Be willing to complete applicable training. Hold or be willing and able to obtain the required state Life & Health Insurance License. Be able to complete applicable state licensing and background requirements. Preferred Qualifications — Not Required Previous experience in any of the following may be helpful: Customer Service Client Relations Client Success Sales Insurance Account Management Retail Hospitality Healthcare Financial Services Call Centers Leadership Coaching Team Development No college degree or previous insurance experience is required. We value individuals who are coachable, organized, goal-oriented, and genuinely interested in helping families. About AO Globe Life AO Globe Life operates within the American Income Division of Globe Life and helps working families understand available financial-protection benefits. Our representatives serve clients virtually while receiving support from trainers, mentors, and agency leadership. Our professional culture emphasizes integrity, client service, accountability, continuous learning, teamwork, mentorship, and performance-based advancement. Our Mission: Protect Every Child. Serve All Working People. Virtual Interview Process Qualified applicants will first receive an approximately 15-minute career overview explaining the position, responsibilities, compensation structure, licensing requirements, training, and professional-development opportunities. Candidates who remain interested may then participate in a live Zoom interview with our hiring team. Ready to Build Your Career From Home? Upon reviewing the role requirements, you may consider further steps. Important Information About This Opportunity Be at least 18 years of age and legally eligible to work in the United States Provide your own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace Complete required training and participate in virtual meetings Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided. This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement. American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process. #J-18808-Ljbffr AIL