Technical Services Engineer

: Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Flygt A-C Pump, a Xylem Brand manufacturing some of the world's largest pumps, seeks to hire an Aftermarket and Field Service Engineer. This position will be responsible for providing specific technical direction and advisory services to the onsite contractors, in house engineering, in house operations, and in house sales functions of the Flygt A-C Custom Pump Operations. Activities include supervision of installation, testing, and commissioning of Custom Pump products and systems. The Aftermarket and Field Service Engineer is also responsible for providing sales & technical support for all past, current, and future pump installations. Finally, this position has responsibility to make verbal and written recommendations for repair sales opportunities, fully supporting company goals and objectives. We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits. Your Essential Duties/Principal Responsibilities:

• On-time design of products, both new and aftermarket, to ensure customer requirements and specifications are met or exceeded.

• Manage projects for aftermarket (repairs) to ensure timely completion of design related tasks. This includes proper coordination and interaction with operations and assisting operations in execution as required.
• Perform engineering calculations and analysis as needed.
• Prepare proposals for aftermarket projects and selling opportunities.
• Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.
• Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.
• Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.
• Produce Pro E and Auto CAD drawings, layouts, and 3-dimensional drawings as required to meet shop production required dates to ensure customer on-time delivery for projects and repairs.
• Perform field service on pumps for customers (i.e. repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.
• Complete field service assignments as needed.
• Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
• Backup for Aftermarket Manager and Customer Service Representatives on calls from customers asking technical questions.

QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Equivalent Education Level Required

• B.S. Degree in Engineering or equivalent.

Experience Required

• 5 to 7 years of related field service experience or design engineering experience.

Specialized Knowledge Required - Including any required certificates, licenses, and registrations

• Possess a working knowledge of pump or rotating equipment mechanical design.
• Microsoft Word, Excel, PowerPoint, and Outlook skills.
• Excellent communication (written and oral) and personal interaction skills required.
• The ability to conduct training to both technical and operations personnel.
• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
• Valid driver's license.
• Ability to obtain valid passport.
• E.I.T. or P.E. License is a plus.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The ability to physically maneuver around and spend significant durations in facilities where pumps are installed or manufactured.
• The ability to lift and carry fifty pounds weight.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Administrative-computer and telephone usage. Operation of basic office equipment and machinery: such as fax machines, copiers, and printers.
• Job Site: New and rehabilitated facilities utilizing pumps and pumping equipment including construction site environments.
• Travel: Domestic and international travel via airplane, car, or other transportation vehicles, up to 25 % of the year. Flexibility in scheduling is needed.

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions. Xylem does not provide visa sponsorship for this position #LI-JRT05 Salary range: $72,300.00 - $130,100.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation