Human Resources (HR) Manager_USA_USD

Manager, Employee Relations - UDX

The Manager, Employee Relations & Investigations - Universal Destinations & Experiences will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. We're seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our Teams, partners, and business to do and be their best.

Responsibilities include:

• Conducting in-depth interviews and investigations of highly sensitive and complex allegations
• Developing and implementing standardized processes for conducting investigations and tracking employee relations claims and cases
• Analyzing aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Partnering in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment
• Providing counseling, advice, and guidance to Management and HR business partners in dealing with complex or sensitive employee relations issues

Qualifications:

Basic Qualifications:

• Bachelor's degree in Human Resources, Labor Relations, or related field required
• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements
• 5+ years of increasingly responsible Human Resources generalist experience, including experience with employee relations processes/activities
• 3+ years of experience handling complicated employee investigations and collaborating with legal counsel to document and ensure timely resolutions with investigations
• Solid communication and interpersonal skills
• Exceptional prioritization and time management skills
• Ability to work independently
• Excellent critical thinking and problem-solving skills
• Sensitive to deadlines and able to work on multiple projects simultaneously
• Ability to maintain strict confidentiality
• Advanced knowledge and experience with Microsoft Word, Outlook, Excel, and PowerPoint
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Consistent attendance is a job requirement

Desired Characteristics:

• Advanced degree in Human Resources, Labor Relations, or related field
• Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, high-change, matrixed environment
• Proven facilitation, influencing, and conflict resolution skills
• Demonstrates vertical flexibility - ability to shift focus from big picture to "getting things done" as necessary
• Experience with a case database, such as Oracle, CaseIQ, or iSight
• Experience in union/represented environments or the hospitality industry is highly preferred
• Ability to develop integrated solutions from inception to post-delivery assessment
• Occasional flexibility with working weekends and holidays, if needed