Business Systems Administrator

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is hybrid near Irvine, CA.

Position Summary


The Business Systems Administrator is responsible for the administration, support, and optimization of enterprise business applications within a growing healthcare organization. This role serves as a key liaison between IT, business operations, clinical teams, Finance, HR, and external vendors to ensure applications function effectively and support operational needs.

The ideal candidate is a hands-on application administrator with strong troubleshooting, organizational, and communication skills. This individual will manage user onboarding, application access, permissions, system support, and workflows across multiple enterprise platforms, including software-based phone systems, while identifying opportunities to improve processes and efficiency.

The organization is also transitioning toward a fully integrated Microsoft environment. The Business Systems Administrator will support application administration and operational needs throughout this transition.

Key Responsibilities

• Provide day-to-day administration, maintenance, and support for enterprise applications, including EHR/EMR, ERP, HRIS, Finance, telecommunications, and operational systems.
• Administer and support software-based phone systems, including user setup, access permissions, configurations, troubleshooting, and vendor coordination.
• Support enterprise applications as the organization transitions toward a Microsoft-based technology environment.
• Manage user onboarding, account creation, access provisioning, permissions, role assignments, and account deactivation.
• Serve as a primary point of contact for application support, troubleshooting, issue resolution, and vendor escalations.
• Coordinate application setup and access requirements for new employees, existing employees, and changing business needs.
• Partner with IT, Operations, Finance, HR, Revenue Cycle, and clinical teams to understand application requirements and business workflows.
• Develop, document, and maintain standardized processes for application administration, user access, approvals, and support.
• Identify and resolve application issues, perform root-cause analysis, and coordinate technical resources as needed.
• Evaluate application changes and their downstream impact on business processes, security, reporting, and operational workflows.
• Support application configurations, updates, testing, maintenance, and ongoing optimization.
• Provide basic application training and guidance to end users regarding system functionality and support procedures.
• Coordinate with software vendors and internal teams to manage application issues, support requests, and system improvements.
• Identify opportunities to streamline workflows, improve application usability, and enhance operational efficiency.

Qualifications

• 5+ years of experience in business systems administration, enterprise application support, or a related IT function.
• Hands-on experience administering multiple SaaS and enterprise business applications.
• Experience with user provisioning, role-based access, permissions, application troubleshooting, and technical support.
• Strong understanding of business workflows, application administration, and process documentation.
• Experience supporting healthcare operations, EHR/EMR systems, practice management, or Revenue Cycle applications preferred.
• Experience administering or supporting software-based phone systems, VoIP platforms, or cloud-based telecommunications applications preferred.
• Experience supporting Microsoft 365 applications and Microsoft-based enterprise environments preferred.
• Experience coordinating with business stakeholders, IT teams, and third-party software vendors.
• Familiarity with Microsoft 365, Jira, ServiceNow, Monday.com, NetSuite, Paylocity, Bill.com, Salesforce, HRIS/ERP, or comparable platforms preferred.
• Ability to quickly learn and support new applications without requiring extensive platform-specific experience.
• Knowledge of healthcare privacy, security, and application access requirements.
• Prior experience leading phone system migrations or telecommunications platform transitions is not required.

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple applications and competing priorities.
• Strong communication skills across technical, clinical, operational, and executive teams.
• Ability to administer and troubleshoot a diverse portfolio of business applications, including software-based phone systems.
• Ability to support application changes and evolving technology environments.
• Ability to identify issues, coordinate resources, and drive timely resolution.
• Proactive, detail-oriented approach to application administration and user support.
• Ability to develop and consistently execute standardized workflows and procedures.
• Strong sense of ownership, accountability, and follow-through.
• Customer-focused mindset with a commitment to continuous improvement and operational excellence.