Patient Experience Ambassador

Williamsburg, VA · Private Practice · 30+ Years Serving Our Community Chiropractic · Regenerative Medicine · Physical Therapy · Lifestyle Medicine · Neurology Patient Experience Ambassador Full-Time · Williamsburg, VA · In-Person We don’t just treat conditions — we change lives. If you’re the kind of person who takes genuine pride in their work, brings energy to a team, and wants to be part of something bigger than a paycheck, read on. Who we are Pinto Innovative Health & Wellness is a family-founded, physician-led private practice in Williamsburg, VA — built on 30 years of deep community roots and a relentless commitment to innovation. Our family of providers — husband-and-wife Chiropractors, a Medical Physician daughter, and a remarkable extended team — offers Physical Medicine and Rehabilitation, Regenerative Medicine, Chiropractic, Physical Therapy, Lifestyle Medicine, Nutritional Counseling, and Neurological Rehabilitation under one roof. Our patients don’t just get appointments — they get a path back to the life they love. That kind of care requires a team that genuinely believes in what we do. Who thrives here This role is not for everyone — and that’s intentional. The people who excel at Pinto bring more than a resume. They bring: A natural warmth that makes patients feel at ease from the moment they walk in A sharp, detail-oriented mind that catches things others miss The initiative to identify a problem, communicate it clearly, and help solve it — without being asked twice A team-first attitude — we celebrate wins together and support each other through challenges Personal investment in health and wellness — you walk the walk Composure and professionalism in a fast-paced, high-value environment Integrity around confidentiality, financial conversations, and patient trust What you’ll do As our Patient Experience Ambassador, you are the heartbeat of the front office — the first impression, the calm in the chaos, and a key driver of patient outcomes. Your day will include: Welcoming patients warmly — greeting, touring, and making every visit feel personal Managing scheduling, patient flow, and multi-provider coordination with precision Verifying, documenting, and communicating insurance benefits — experience preferred Presenting treatment plans and payment options in a way that motivates patients to commit to their wellness Handling patient accounts, collecting payments, and liaising with our billing team Maintaining meticulous records and anticipating needs before they become problems Curating the in-office patient experience — from our Comfort Menu to the overall atmosphere Participating actively in team meetings, trainings, and our culture of continuous improvement What we offer A meaningful role in a practice that genuinely transforms lives A warm, close-knit team culture — we function as a family, not a corporation Exposure to cutting-edge treatments and technologies Wellness programs and a healthy, positive work environment Real growth opportunities — we invest in people who invest in us Competitive compensation commensurate with your skills and the value you bring #J-18808-Ljbffr Pinto Innovative Health & Wellness