Field Service Engineer

Digital Pathology Field Service Engineer

Salary: $70,000 – 85,000/yr

Territory: Phoenix

About the Role

We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation.

What You'll Do

• Perform Preventive & Corrective Maintenance
• Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
• Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.
• Installations & Configurations
• Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Technical Support & Troubleshooting
• Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
• Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues.
• Operate with a flexible schedule, including evenings, weekends, and on-call rotations.
• Escalate complex or recurring issues through established channels & procedures for swift resolution.
• Documentation & Compliance
• Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
• Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law.
• Manage company resources-tools, parts, and inventory-efficiently.
• Adhere to documentation regulatory requirements and established industry quality standards.
• Customer Collaboration
• Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

Who We're Looking For

- Education & Experience

High school diploma or equivalent required; associate or bachelor's degree in engineering, biomedical technology, or a related field preferred.

2-3 years of field service or technical support experience in medical devices and laboratory automation.

- Technical Skills

Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).

Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

- Core Competencies

Customer-first mindset: patient and collaborative in high-pressure environments.

Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks.

Excellent verbal and written communication; adept at translating technical details for non-technical audiences.

Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement.

Physical & Travel Requirements

Frequent travel (up to 50%), including overnight stays.

Average drive time of 1-4 hours per day; occasional air travel. Valid driver's license with an acceptable driving record (subject to motor vehicle report review).

Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools.

Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided.

What's In It For You?

+ Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

+ Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

+ Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

+ Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

+ Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

+ Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.