ServiceNow Platform Owner

Role Description

• Platform Strategy & Ownership:
  • Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
  • Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
  • Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
  • Drive consolidation, standardization, and scalability across the platform ecosystem.
• Transformation & Innovation:
  • Lead digital transformation initiatives, including:
    • Self-service capabilities
    • Workflow automation
    • User experience enhancements
    • Enterprise system integrations
  • Champion continuous improvement and innovation across the platform.
• Delivery & Execution:
  • Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance.
  • Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies.
  • Manage product backlog and prioritize initiatives to meet business needs.
• Governance, Risk & Compliance:
  • Establish and enforce platform governance, security policies, and standards.
  • Ensure data integrity, platform stability, and compliance with regulatory and security requirements.
  • Oversee platform upgrades, patching, and integrations to maintain system health and reliability.
• Team Leadership:
  • Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Drive adoption of platform capabilities and support organizational change management.
  • Oversee support operations, including queue management, prioritization, and escalation handling.

Qualifications

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience.
• 8+ years of experience in enterprise platform ownership, preferably ServiceNow.
• Proven experience leading Agile development teams and managing product backlogs.
• Strong knowledge of software development lifecycle (SDLC) and governance processes.
• Experience with system implementation and organizational change management.
• Solid understanding of IT service management (ITSM) practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
• Ability to collaborate effectively across business, IT, and executive leadership teams.

Requirements

• No travel is expected for this position.
• Working with various external vendors, Internal Business team, Procurement and Legal teams.

Benefits

• This position offers a comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • A 401(k) with company match
  • Paid time off
  • Parental leave
  • Potential for performance-based bonuses depending on company and individual performance
• Annual Rate: $147,000.00 - $246,000.00