Support Engineer
Skynet Innovations
Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for clients. The role primarily handles support by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor requests, and ensure service levels are met for both tickets and calls.
Responsibilities include documenting activities, escalating issues per IT Glue, and building client rapport during onsite visits. Travel up to 50% may be required
#J-18808-LjbffrVacancy posted 15 hours ago
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