Advanced Medical Support Assistant

Medical Support Assistant

Major Duties include but are not limited to:

• Scheduling, cancelling, and re-scheduling patient appointments by managing appointment requests.
• Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools.
• Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
• Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not limited to mailing address, contact information, email, basic eligibility, etc.) are validated and up to date in the patient's record.
• Logging into phone system application, (multiline phone system application) as directed by the supervisor, to answer incoming calls in accordance with standard operating procedures and customer service policy. Taking accurate telephone messages and/or documentation of contact within our electronic medical record system.
• Responsible for Lobby Management, including, but not limited to monitoring the reception patient check-in/check-out line, general cleanliness of the lobby.
• Appropriately complete initial paperwork for same day walk-in "triage" patients, notifies the appropriate nursing staff members and alerts clinical staff immediately of any urgent/emergent issues. Collaborates effectively with fellow SFVAHCS staff to ensure patient concerns are addressed.
• Reviews upcoming pending appointments, as necessary, to ensure patients are being seen appropriately.
• Electronically uploads outside test results into electronic medical record.
• May provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to new employees.
• Must have minimum basic knowledge of Veteran Health Care Eligibility included but not limited to: Mission Act eligibility for Community Care services, CHAMPVA, VA Priority Groups, and Dental eligibility. The MSA must also have general knowledge of the role of other San Francisco VA Health Care System departments included by not limited to Medical Services, Business Services, Environmental Management, and Patient Experience.

Other duties as assigned.

Work Schedule: 8:00am-4:30pm or as determined by supervisor.

Telework: Not available

Functional Statement #: 662-09520-F