Coordinator Transplant Assistant - FT Days - Renal Transplant

DHR Health - US:TX:Edinburg - Days

Summary:

POSITION SUMMARY:


Coordinates the scheduling of procedures and appointments, according to the policies and procedures, to meet the needs of the patients, physicians, Doctors Hospital at Renaissance departments and members of the Renaissance Transplant Institute.


POSITION EDUCATION/ QUALIFICATIONS :
• High School Diploma/GED is required
• Working knowledge of medical terminology is strongly desired. Medical terminology with good customer service strongly preferred
• Willingness to be crossed trained to other areas
• Organizational skills are necessary
• Exhibits the ability to work under pressure and use their independent judgment with respect to scheduling conflicts
• Solid working knowledge with Microsoft office products and ability to use Excel spreadsheets
• Good written and verbal communication skills required
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians


JOB KNOWLEDGE/EXPERIENCE :
• Must have a minimum of three years of clerical/office related work experience in a medical or health care environment. Computer or word processing proficiency is required, and strong customer service skills are a must
• Must have at least two years of scheduling experience in a fast paced medical office or hospital department
• Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications
• Requires reasoning ability and good independent judgment
• Requires working with frequent interruptions and have strong customer service skills
• Must have good working knowledge of personal computers
• Knowledge of medical terminology and the ability to communicate in both Spanish and English is strongly preferred
• Must have excellent customer service skills
• High degree of competency/experience in general
• Requires good communication/interpersonal and organizational skills


Responsibilities:

POSITION RESPONSIBILITES:
• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Considers priorities and special needs of the patient, physician, and the Hospital or clinic when scheduling appointments and procedures
• Assist Transplant Nurse Coordinators with scheduling patients for all studies required for pre-transplant evaluation
• Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician's block time
• Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed
• Maintains monthly on-call schedules for Transplant team (physicians and nurses)
• Coordinates outside clinic visits with internal schedules
• Ability to run, pull and analyze data as needed for administrative use
• Ability to scan records into EMR, retrieve records, schedule and reschedule patients, and perform appointment reminder calls
• Assists Intake Coordinator with updating schedules as needed and communicates with providers and staff as needed
• Assists Intake Coordinator to accurately prepare the schedule for timely distribution
• Send out provider letters, candidacy letters, and patient communication letters as required by CMS
• Follows procedure for notification of changes in the schedule (e.g. cancellation)
• Maintains and protects each patient's right to confidentiality
• Answers telephone and intercom courteously and in a quiet, pleasant voice
• Assumes clerical and other administrative duties and responsibilities as necessary
• Other duties as required


Other information:

LINES OF REPSONSIBILITES :


(Chain-of-command)


1. (Office Manager) → 2. (Transplant Administrator) → 3. (Physician)


CUSTOMER SERVICE:


Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.


AGE SPECIFIC :


Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.


AMERICANS WITH DISABILITIES ACT: (ADA) :


A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.


The following table provides physical requirements that will be associated with, but not limited to, this position:
• Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes
• Kneeling
• Yes
• Must be able to assist other employees with lifting more than 20 lbs.
• Yes
• Walking
• Yes
• Light/moderate carrying up to 20 lbs.
• Yes
• Standing/Squatting
• Yes
• Straight pulling
• Yes
• Sitting
• Yes
• Pulling hand over hand
• Yes
• Pushing
• Yes
• Repeated bending
• Yes
• Stooping/Bending
• Yes
• Reaching above shoulder
• Yes
• Climbing Stairs
• Yes
• Simple grasping
• Yes
• Climbing Ladders
• No
• Dual simultaneous grasping
• Yes
• Depth Perceptions needed
• Yes
• Ability to see
• Yes
• Identify Colors
• Yes
• Operating office equipment
• Yes
• Twisting
• Yes
• Operating mechanical equipment
• Yes
• Crawling
• No
• Ability to read and write
• Yes
• Ability to Count
• Yes
• Ability to hear verbal communication without aid
• Yes
• Operating Personal Vehicle
• Yes
• Ability to comprehend written/verbal communication
• Yes
• Other: Ability to deal with stress
• Yes
• OSHA Category
• III
•
•B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.


C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.


D. Aptitudes: HIGH 1 2 3 4 5 6 LOW


Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3


Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3


Numerical: Ability to perform arithmetic operations quickly and accurately. 2


Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2


Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3


Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2


Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3


Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3


Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3


Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3


Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3


I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.


If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.


Employee Signature: ________________________________ Date: ____________________


Transfer/Hire Date Effective: ________________________.