Customer Care Manager

Customer Care Manager Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA Care Center. Success in this role requires a strong in-person presence and regular client interaction. Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service. Key Responsibilities Serve as the primary contact for assigned accounts Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners Deliver proactive, responsive, and tailored support to ensure satisfaction Expand existing client relationships through upselling and cross-selling services Identify and acquire new trade cremation partners in the Seattle area Customize service offerings in collaboration with internal teams to meet evolving client needs Meet or exceed sales growth goals and new account targets Maintain accurate pipeline activity, customer feedback, and market insights Use data to refine outreach and improve client success strategies Travel regularly across the Seattle Metro Area to meet clients and prospects Represent Monarch Trade Services at industry events, community functions, and sales meetings Partner with the Kent, WA Care Center team to ensure seamless service delivery Qualifications & Experience Required: 3+ years in sales, client services, or account management Strong communication and interpersonal skills Self-starter with the ability to work independently in a field-based role Valid driver's license and reliable transportation Familiarity with the Seattle area and willingness to travel extensively Preferred: Experience in the funeral, cremation, or trade services industry Knowledge of B2B service sales, retention strategies, and CRM tools Familiarity with customer success metrics and pipeline reporting Success Traits Self-starter with a hunter mindset and a servant-leader approach. Empathetic listener with a commitment to outstanding service. Highly organized, results-driven, and capable of managing a dynamic workload A polished professional who can represent the brand with warmth and credibility What We Offer Team Member Benefits Include: Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays. Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company. Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term). Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option. Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment. Ready to make a difference in a meaningful industry while building lasting relationships and driving growth? Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space! #J-18808-Ljbffr