Customer Solutions Manager

Customer Solutions Manager Kent, Washington At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry. Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us. Description As a Customer Solutions Manager, you’ll lead the charge in helping world’s most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You’ll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact. Responsibilities Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives Adoption Engine Development: Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI Technical & Domain Expertise: Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery Customer Partnership & Advocacy: Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references Scalability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escape Cross-Functional Leadership: Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment Qualifications 5-10+ years of experience in Hardware Manufacturing B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management) Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar Domain familiarity with aerospace, defense, energy, or hardware-intensive industries Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments Ability and willingness to travel up to 30% Benefits Equity We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees. Comprehensive benefits program including subsidized medical, dental, and vision insurance Company-paid life and disability insurance 401(k) plan with employer match 4 weeks’ Paid Time Off Holidays 10 days (including an end-of-year closure) Paid Family/Parental Leave On-site gym or monthly wellness stipend (depending on location) Dog friendly offices! Compensation Base Salary Target: $120,000 $165,000 This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals. Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis. Your actual level and base salary will be decided based on your specific experience and skill level. #J-18808-Ljbffr