Account Manager

Account Manager

Department: Account Management


Employment Type: Full Time

Location: Hybrid - US (Richmond, VA)

Reporting To: Derisa Bethea

Compensation: $70,000 - $75,000 / year

Description

About adm Indicia

adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI.

Our purpose is to simplify our clients' below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence.

Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today's environment.

Our values

We are collaborative, we thrive through our relationships.

We are courageous, we create boldly and execute fearlessly.

We are authentic, we act with integrity and transparency.

We are pioneering , we win when we lead the way.

We are purpose-driven , we create meaningful, sustainable and profitable brand experiences.

About the Role:
As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs. This role blends elements of client relationship management, project coordination, supply chain oversight, and strategic account leadership. You'll take ownership of inventory management and ensure the on-time delivery of key client initiatives. Working closely with clients, vendors, and internal teams, you will develop and deliver programs that align with client both client goals and adm's commercial objectives.


Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control.

Project Management and Execution

• Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
• Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
• Collaborate across internal teams and external partners to meet all deadlines.
• Support adm's sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).

Supplier Management

• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Review creative concepts and physical samples to ensure brand and project alignment.

Campaign Performance Monitoring and Reporting:

• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

Skills, Knowledge & Expertise

• 3+ years of experience in client-facing account management role.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent written and verbal communication skills with a confident, client-facing presence.
• Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Comfortable working in a fast-paced environment with shifting priorities.
• Experience managing print, promotional products, and/or POS programs - highly preferred
• Ability to travel to client sites 1-2 times per month or as needed.

Job Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

adm is proud to be an equal opportunity employer and is committed to creating a diverse
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.