Senior Implementation Manager

Description Hotels run on thousands of operational processes every day. Ordering, receiving, inventory, invoices, recipes, suppliers, accounting, approvals—most of it still involves manual work, disconnected systems, emails, and spreadsheets. At Reeco, we're changing that. We're building the operating system for hospitality, helping hotels digitize and automate their back‑of‑house operations while connecting every department into a single platform. As an Implementation Specialist, you'll be responsible for turning signed customers into successful customers. You'll lead hotel onboarding projects from kickoff through go‑live, configure the platform, coordinate integrations, train users, and ensure customers achieve strong adoption during their first months with Reeco. You'll work closely with Customer Success, Product, Engineering, Sales, suppliers, and accounting partners to ensure every implementation is smooth, fast, and delivers immediate value. Why this role is different We're not looking for someone who simply follows a checklist. We're looking for someone who enjoys solving operational puzzles, coordinating multiple stakeholders, and helping customers modernize the way they work. You'll own implementations end‑to‑end while working directly with some of the largest hospitality companies in North America. You'll become an expert in hospitality operations, purchasing, inventory, AP automation, supplier connectivity, and accounting integrations. You’ll be responsible for Leading onboarding projects for new hotels and management companies from kickoff to go‑live Managing multiple implementations simultaneously while keeping timelines on track Configuring Reeco based on each customer's operational workflows Coordinating technical integrations with accounting systems, POS systems, suppliers, and other third‑party platforms Working closely with Product and Engineering to resolve implementation challenges Training hotel teams through live sessions, workshops, and onboarding materials Driving initial product adoption across Purchasing, Inventory, AP Automation, and other Reeco modules Identifying blockers early and proactively driving solutions Becoming a trusted advisor for customers throughout onboarding Maintaining project plans, documentation, risks, milestones, and customer communication Collaborating with Customer Success to ensure a smooth transition after go‑live Continuously improving onboarding playbooks, documentation, and implementation processes How we work Customer obsession comes first Ownership over process Fast execution without sacrificing quality Strong communication beats surprises We solve problems together across Product, Engineering, CX, and Sales Continuous improvement is part of everyone's job Quick notes Work with some of the largest hotel groups in North America Hybrid environment with close collaboration across global teams High ownership with significant customer impact Opportunity to help define and improve how implementations scale as Reeco continues to grow Requirements What we're looking for 5+ years of experience in Implementation, Professional Services, Technical Account Management, Project Management, Customer Onboarding, or Solution Delivery Experience managing multiple customer implementations simultaneously Strong project management skills with excellent organization and prioritization Experience leading customer‑facing meetings with executive stakeholders Excellent communication skills in English (written and verbal) Strong technical aptitude with the ability to understand APIs, integrations, data flows, and SaaS platforms Experience working with CRM and project management platforms such as HubSpot, Salesforce, Jira, ClickUp, Monday.com, Asana, Linear, or similar Comfortable working cross‑functionally with Product, Engineering, Customer Success, and Sales Strong analytical and troubleshooting skills Self‑driven with the ability to work independently in a fast‑paced startup environment Bonus if you've worked with Hospitality technology Hotel operations Procure‑to‑Pay (P2P) Purchasing platforms Inventory management Accounts Payable automation ERP or accounting systems (M3, Sage Intacct, NetSuite, QuickBooks, Microsoft Dynamics, etc.) POS platforms EDI or supplier integrations Hospitality management companies or hotel brands What great looks like after 60 days Independently manages multiple hotel implementations from kickoff to go‑live Deliver projects on time with proactive communication and minimal escalations Coordinates integrations confidently with customers and technical partners Achieves strong early adoption across Reeco's core modules Builds trusted relationships with customer stakeholders Identifies opportunities to improve implementation processes and documentation #J-18808-Ljbffr