Telecommunications/Network Technician IV

Summary Statement This is the expert level of telecommunications technician responsible for providing technical, often certified, expertise in the support of mid‑range or large scale, most complex networks or the State’s wide area network. Project leader for major installation/upgrades of IT equipment and/or data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products. Lead level, i.e., work or project leader at this level includes overseeing and directing all phases related to multiple simultaneous and/or complex/diverse projects; defining the scope and objectives of projects; formulating and determining work plans, project priorities and time schedules; and coordinating project activities to achieve objectives. Work includes assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards. Essential Functions Telecommunications/Network Technician: Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, peripheral devices, wiring and cabling to ensure connectivity and functionality. Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems. Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution. Performs routine network systems administration including addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software. Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI). Telecommunications/Network Technologist: Plans, designs and implements new/upgraded data networks to determine telecommunications needs (type of transmission lines, required speed, etc.). Performs or reviews measurements to determine needed bandwidth, location and number of circuits (SMDS) and hardware capacity; forecasts business application needs. Determines and plans routes of multiple protocols, traffic schedules, deployment of upgrades and new installations; supervises installation/maintenance of switch rooms, networks, interfaces, multiplexing equipment, port connections, transmission lines, and other telecommunications equipment. Projects future business needs and develops strategic business plans for expansion and installation of data network and telecommunications infrastructure using leading‑edge multi‑technology disciplines; makes recommendations for short and long term capacity, configuration and planning to meet agency business needs. Researches and investigates emerging technologies; assesses applicability to business demands and problems; works with the State Office of Telecommunications Management for major network redesigns. Defines agency network design requirements including security, cost/benefit, operational parameters, integration with existing systems and resource utilization. Assesses network impact, load balances and performs tuning work to ensure efficient utilization of network resources. Plans and implements redundancy and migration methodology to future or next generation network technologies. Develops tactical and strategic planning strategies for data networks and uses tools such as network application programs that produce traffic utilization reports. Investigates, analyzes, designs, recommends and implements upgrades evaluating feasibility, compatibility, performance and cost effectiveness of potential system configurations and vendors. Develops the network infrastructure plan, assesses current network to determine hardware and software requirements, designs routine technical specifications for procurement of new equipment, develops cost estimates for construction and renovation projects. Oversees and coordinates the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management. This classification can support only the large scale, most complex data networks and some of the agencies employing mid‑range data networks. Job Requirements At least three years experience administering computer data networks including troubleshooting, diagnosing, and resolving network problems. At least three years experience installing, testing, and configuring computer data networks including the associated wiring and network dependent devices and infrastructure components. Six months experience in computer data network design or redesign. Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects. Benefits Health and Well Being Health Benefits, Dental Insurance, Vision Insurance Just In Case Disability Insurance, Group Universal Life Insurance Your Future Retirement Benefits, Deferred Compensation Professional Growth Training and Development Programs Work Life Balance Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules More Benefits Flexible Spending, Pre‑Tax Commuter Benefits, Accident and Critical Illness Insurance Visit Statewide Benefits for more information! Equal Opportunity Employer The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr DelDOT