Senior UX Designer: Product & Systems

Job Description

Job Description

Senior UX Designer: Product & Systems 

Overview 

EDS is a tech-enabled services company. The software we build directly determines how law enforcement agencies run their off-duty programs, how officers get paid, and how customers hire security for their events. Design here is not cosmetic. It is operational. We are looking for a senior UX designer who can own the full spectrum: research, interaction design, visual design, and systems. You will build the design foundation that makes this product team move faster. 

What You'll Design 

• The officer experience across our web portals and mobile apps, covering scheduling, job pickup, payment, and availability 

• The customer and internal portal experience, including job posting, officer coordination, and billing 

• Complex workflows: multi-party approval chains, scheduling logic, and service-backed integrations 

• The EDS design system, including components, patterns, and documentation 

What You'll Build in Year One 

• A full audit of the current experience across all product surfaces with prioritized findings 

• A design system from the ground up: token-based, component-documented, and in the hands of PMs and engineers 

• End-to-end flows for the consolidated portal experience and a unified UX 

• UX for an instant pay flow, a high-stakes, high-visibility feature that directly affects Officer trust 

What We're Looking For 

• 5+ years of UX design experience, with a portfolio that spans apps, web portals, and internal/operational tools 

• Strong interaction design and visual design fundamentals; you can go from concept to high-fidelity without a hand-off chain 

• Experience running user research: knows when to run it, how to design studies, and how to translate findings into product decisions 

• Background designing complex workflows: multi-step processes, service integrations, and data-dense interfaces 

• Enough technical fluency to design realistically within back-end and API constraints 

• Experience building or significantly contributing to a design system 

• Strong communicator; you will be translating between users, PMs, and engineers constantly 

• Candidates residing in North Carolina or Texas are preferred 

What Makes You Stand Out 

• Experience as a solo or lead designer at a product company; you know what it means to own the whole problem 

• Has used gen AI as a design accelerant: rapid prototyping, concept iteration, and research synthesis 

• Background in B2B operational tools, workforce management, field services, or public safety 

• Familiarity with law enforcement culture or agency operations 

• Experience designing payment or financial flows 

Why EDS 

You will not be a pair of hands executing someone else's vision. You will build the design practice at a company with real users, real operational complexity, and a product roadmap with teeth. The design system you build will be used every day. The flows you design will affect how officers get paid and how agencies run. It is a high-ownership role at a company that is actively growing, and design has a seat at the tab

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