Claims Manager

Role Description

Cirrus AMI is seeking an experienced and detail-oriented Claims Manager to oversee all insurance claims processes across our portfolio of residential and commercial properties, as well as our corporate operations. In this critical role, you will manage:

• Property damage claims
• Personal injury claims
• Applicant and tenant-related claims (legal or administrative)
• Cirrus corporate claims from initial report through resolution

You will work closely with:

• Property managers
• Insurance carriers
• Adjusters
• Contractors
• In-house and external counsel

Your goal will be to minimize losses, ensure timely claim resolutions, and support our commitment to exceptional operations and property management.

The ideal candidate is a proactive problem-solver with experience and strong knowledge of property insurance, claims processing, excellent negotiation skills, and highly organized.

Qualifications

• Minimum 2 years of progressive experience in insurance claims handling, with at least 1 year specifically in property management claims - Required
• Bachelor’s degree in Business Administration, Risk Management, Finance and/or equivalent experience and professional certification such as Certified or Advanced Claims Professional, or Associate in Claims Management - Required
• Deep understanding of property insurance policies and claims processing - Required
• Reliable transportation for occasional site visits - Required
• Proficient with Microsoft Office (especially Excel for claims tracking) - Required
• Experience with QuickBase, Origami Risk, or other claims management software - Preferred
• Strong analytical, organizational, and problem-solving abilities
• Excellent written and verbal communication skills
• High attention to detail and organizational skills with the ability to manage multiple claims simultaneously
• Ability to work independently and collaboratively in a team environment

Requirements

• Maintain database of all property and corporate insurance policies, terms, contacts, and limits
• Manage the full lifecycle of insurance claims such as property damage, liability, personal injury, water, fire, theft, etc.
• Document initial incident reports and coordinate timely communication to Operations for mitigation
• Handle escalated claims issues and provide or seek guidance for Operations as needed
• Coordinate with property owners, carriers, and adjusters to ensure accurate and timely process, inspections, and settlements
• Confer with Operations to negotiate, pass-through tenant damages to Renter’s Insurance, or seek other subrogation opportunities
• Maintain detailed claim records in our internal software, prepare regular status reports on claims
• Analyze claim trends; provide recommendations to Operations for proactive risk management
• Maintain accurate and up-to-date records of all property and corporate insurance policies, certificates of insurance, endorsements, and related documents with our internal software systems
• Assist with insurance renewals by providing loss history and supporting underwriting data requests

Benefits

• Paid Holiday, Sick, and Vacation Time
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan
• Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAs