Claims Manager I

Role Description

Aon is looking for a Claims Manager I. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized programs, Aon Affinity empowers clients to optimize program performance.

Job Description Summary:

• Lead and mentor a team of Claims Adjusters.
• Ensure prompt, accurate, and efficient resolution of claims, while maintaining high customer service standards.
• Collaborate closely with other departments to ensure compliance with company policies and regulations.

Duties and Responsibilities:

• Manage the daily operations of the claims department, ensuring claims are processed timely and accurately while achieving weekly/monthly KPIs.
• Lead and develop a team of claims adjusters, providing guidance, performance evaluations, coaching.
• Assist and investigate complex or high-value claims where necessary.
• Monitor and analyze claims data to identify trends, improve processes, and mitigate risks.
• Ensure compliance with state and federal regulations, as well as company policies.
• Handle escalated claims issues and customer complaints with a focus on delivering high quality service.
• Review and/or prepare reports on claims performance and team metrics.
• Drive continuous improvement initiatives to enhance claims management processes and outcomes.
• Provide mentoring for career growth, succession planning.

Qualifications

• Possess active State insurance adjuster’s license.
• Excellent communication and customer service skills.

Requirements

• 3+ years of claims adjudication experience.
• Travel Insurance experience a plus.
• Strong organizational, problem solving, and analytical skills.
• Change champion; Process Improvement experience.
• Bachelor’s Degree or equivalent work experience.

Benefits

• Comprehensive benefits package.
• Inclusive workforce environment.
• Two “Global Wellbeing Days” each year.
• Flexible working style solutions.
• Continuous learning culture.
• Equal opportunity workplace.
• Comprehensive package of benefits including 401(k), employee stock purchase plan, medical, dental, and vision insurance, paid time off, and more.