Health Services Coordinator

URBAN STRATEGIES – REFUGIO UNACCOMPANIED CHILDREN WORK SCHEDULE FIVE DAYS PER WEEK, 40 HOURS PER WEEK; 12 MONTHS PER YEAR SHELTER AND FOSTER HOURS OF OPERATION 24 HOUR, 7 DAYS PER WEEK *THREE SHIFTS*, IF APPLICABLE REPORTS TO PROGRAM DIRECTOR, REFUGIO ORGANIZATIONAL OVERVIEW Urban Strategies exists to equip, resource, and connect faith- and community-based organizations that are engaged in community transformation to help families reach their fullest potential. We work with trusted faith- and community-based organizations and focus on the Latino community to engage and come alongside the whole family. Our vision is that all children and families reach their full potential. Our work is guided by our three core values: Authentic Relationships, Servant Leadership, and Intentional Compassion. Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential. Our organization is headquartered in Washington, D.C., and our administrative offices are located in Arlington, VA. Our team works across the United States with direct service centers located in Texas and Florida. PROGRAM OVERVIEW The Refugio Unaccompanied Children’s Shelter and Foster Care Programs provide 24-hour care and services for infants, toddlers, tender, and standard age children in immigration custody who are awaiting release to their sponsors. POSITION OVERVIEW The Health Service Coordinator organizes and coordinates medical services with Health Care Providers for Unaccompanied Children (UC) including specialty, dental, vision and hearing services, laboratory, imaging services, and processes Treatment Authorization Requests (TARS) and updates the Office of Refugee and Resettlement (ORR) UC Portal. This employee works closely with Health Care Providers, Dental Providers, Program Director, Assistant Program Director, Youth Care Supervisors, Case Management, and Clinical Departments. TASKS AND RESPONSIBILITIES: Manages and monitors the delivery of Health Care services to UC including medical examinations, vaccinations, specialty visits, communicable diseases, medication management, and knowledge of health and mental health resources for children. Ensures the development and implementation of internal procedures in accordance with ORR, State, Federal and Urban Strategies Policies and Procedures. Must be sensitive to the needs of the children in the areas of health care, clinical, case management and all other department services provided. Prepares children for medical examinations including explaining the process in a manner and language in which they understand, and properly and accurately records the medical intake information to report to the Health Care Provider. Collaborates with inter/intra departmental personnel within the shelter (e.g., all medical staff, clinicians, education department, youth care department, case managers) to enhance plan of care. Provides guidance and/or assistance to US Staff and Health Service Providers on updated ORR Medical Guidelines, and Urban Strategies procedures. Develop and maintain effective communication and working relationships with staff, physicians, and UCs. Maintains UC medical charts as required by ORR policy, to include allergies, medication use, and immunization history, at each visit. Communicates medical concerns with the child concerning their disease, prevention of disease, and treatment plans as indicated by Health Care Professional and provide responses to questions. Continually assesses for areas of improvement and develop plans and evaluation criteria in the medical department. Obtain, compile, and maintain medical files on each intake. Ensure proper documentation in Refugio’s Program’s database and maintain a hard copy of required documents and medical record as required by ORR guidelines and timelines. Adheres to, ORR, CDC, State and Federal regulations, and Urban Strategies policies, and procedures. Schedule and comply with required medical, specialty and dental appointments and timelines. Must respond and comply to urgent medical needs immediately involving children in care. Attends and participates in multidisciplinary care meetings to improve quality care and outcomes of UC in care. Attends program and Urban Strategies meetings and communicates concerns, identifies solutions, obtains approvals, resolves problems, and maintains a specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements. Ensures medical supplies and over the counter inventory is maintained by checking stock to determine expiration dates, inventory level; anticipating needed supplies; placing and expediting orders; verifying receipt; using equipment and supplies as needed to accomplish job results. Ensures medication and immunization administration are followed in accordance with ORR Guidelines, the Center for Disease Control (CDC) State, and Federal requirements, and Urban Strategies standard operating procedures. Collect, maintain, and submit weekly, monthly, quarterly, and annual medical reports to the supervisors. Ensures coordination of medical staff for the transfer of children to medical, dental, specialty and diagnostic clinics to offsite locations. Escorts/Transports child(ren) to medical, dental outings as needed. Submits, reviews, and follows up on all Significant Incident Reports regarding medical issues within the required timeframes. Participates in the development and conduct training of educational programs for medical staff and US staff (e.g., Universal Precautions, Communicable diseases, Administration Of Medication, infectious disease control in compliance with ORR, CDC, and Health Department Guidelines and US Standard operating procedures). Point of Contact for Vaccine storage, inventory and maintenance, as applicable. Performs disciplinary actions with the guidance of the Program Director. Initiates and responds to emails within the program and for ORR inquiries in a timely manner. Participates in Quality Improvement as required. Develop and maintain effective communication and working relationships with medical staff, program staff, Health Service Providers, and UCs. Develop and expand medical, specialty and dental services with local providers. Maintain confidentiality and Health Information Privacy-HIPAA Compliance at all times. Acts as an interpreter when necessary for the Health Care providers. Upon request, this role may be required to travel with UC to medical appointments. Ability to travel and support other Refugio programs when necessary. The ability to maintain control and work under pressure to meet deadlines. Able to react to change productively and handle other essential tasks as assigned. Other duties as assigned. MINIMUM REQUIREMENTS: Education : Graduated from an accredited Nursing school Licensed to practice in the state of Florida or Texas. Experience : Minimum of one year with pediatrics or adolescent medicine, medical work experience in hospital, medical clinic, medical records, physician’s office, and youth services. Preferred Experience : Two years of related experience in a hospital, clinic, medical record department or physician’s office; two years of experience in file maintenance working with youth services; may include part-time, volunteer or internship experience. Professional : Professional: Attention to Details, Cultural Competency, Communication, Ethical, Interpersonal Relations. Technical : Technical: Basic Health Care, Wellness, Health Records. Organizational : Organizational: Leadership, Teamwork, Community Approach. Skills : Office 365, Proficient Computer Skills, Excel, Microsoft, Fluent in English and Spanish (speak, read, and write). Other : Clean criminal background check; Driver’s License, CPR. Clean child abuse and neglect or child protective services check (CAN). Must be able to evacuate at short notice to accompany residents possibly to a different city for several days at a time. Must be at minimum of 21 years of age or older. Be available for schedule changes and overtime as needed. PHYSICAL REQUIREMENTS: Ability to see at normal distance, hear normal conversations and sounds, and use hands and fingers to fill out required forms and perform computer work. Physically able to perform Emergency Behavior Interventions, First Aid, and CPR. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as the staff disability does not create an undue risk of injury to any children. Ability to ascend/descend stairs Ability to lift up to 30 lbs. Ability to physically intervene when necessary to ensure the safety of a child/children in care. Able to withstand changing environmental conditions with weather (rain, lightning, extreme heat, and winds) Able to withstand and manipulate through construction areas, sports fields, etc. Ability to stand, particularly for sustained periods of time Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary. In a sudden or emergency event, staff must at all times be physically able to run, jump, twist, push, pull, apply approved techniques and otherwise manage or coerce the full weight of an infant or adolescent. Must be able to supervise children indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift. Must be able to communicate verbally and listen for constant surveillance of staff activities. May be exposed to illness-causing bacteria and viruses. Able to provide visual and auditory supervision as needed to maintain the health and safety of children in care as required by the position. Adjusts/position equipment such as scales, exam tables, furniture, and projector or screen SPECIAL CONSIDERATIONS Other employment requirements include the following: Background check TB Test *Grandfather Clause: Medical staff employed prior to the effective date of this change are grandfathered employees and shall remain in assigned position so long as they remain employed with Urban Strategies Refugio. Effective 11/9/2022 new hires will need to meet the minimum requirements noted above in this Job Description. Employment is conditional pending satisfactory results of all required tests and background checks mentioned above. TB clearances will be required, if hired. #J-18808-Ljbffr