Insurance Certificate Operations Manager

Insurance Certificate Operations Manager

The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA.

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

Responsible for the quality and efficiency of a team of insurance certificate verification specialists

Conduct ongoing training for insurance verification specialists

Create and maintain training and user guide articles on processes and procedures

Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features

Translate insurance requirements into product offerings and recognize gaps

Be a driving force for product enhancements and efficiencies

Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

Participate in various company initiatives and projects as requested

Build and maintain strong internal relationships with different departments within the company (we are a team!)

Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

Product Management or Project Management experience highly encouraged

Strong understanding on how to read and interpret Certificates of Insurance

Experience training and coaching a team of operational specialists to be the best and do their best

Experience working with customers to understand their needs or help address questions or issues

Experience in insurtech or procurement technology is a plus

Enjoy working in a collaborative environment

Open to feedback

Comfortable conducting analysis and pulling together regular metrics

Have a can-do attitude even when you may not know the answer but you will figure it out

Mutli-tasker extraordinaire

Open to change on a regular basis (every day is different!)

Strong written and verbal communication skills

Not afraid to ask questions

Skilled at organizing and prioritizing tasks

We are not looking for:

Someone to sit on the sidelines

Likes to work independently

Enjoys doing the same work everyday

Closed minded

Why Evident?

Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!

Competitive pay package, including base pay and stock options

Full medical, dental, vision benefits and 401K

Unlimited PTO

Paid parental leave to support you and your family

Home internet stipend, virtual events, & more!

Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno

Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle