Operations Coordinator

ABOUT THE ROLE

Location: HQ - Williamsburg, Brooklyn

Status: Full-time / 100% on-site

Compensation: $65,000 - $75,000 annually

Position Summary: The Operations Coordinator is the operational link between Kith HQ and our global retail fleet keeping every store connected, equipped, and informed. Serving as a central point of contact for the field, this role drives the systems, communication, and supply workflows that keep day-to-day retail running seamlessly across markets. Partnering closely with cross-functional teams including buyers, allocators, inventory control, and HQ operations, the operations Coordinator ensures every store has the tools, information, and support needed to deliver the Kith experience at the highest standard.

RESPONSIBILITIES

Primary Responsibilities:

Store Support

• Serve as the first point of contact for global store teams, triaging and resolving operational inquiries across multichannel Slack support with speed and accuracy
• Communicate key operational updates to stores including product releases, QC projects, seasonal markdowns, fulfillment, and inventory/supply changes with clarity and consistency
• Lead virtual onboarding for new store operations leadership, delivering SOP and systems training that sets teams up for success from day one
• Oversee weekly custom supply submissions via DASH in partnership with the Arista team, ensuring stores stay stocked and operationally ready
• Review and approve vendor supply submissions to maintain budget compliance across all doors
• Coordinate quarterly uniform requests and deliveries between HQ and retail stores, upholding brand presentation standards
• Provide operational support for store openings, remodels, pop-ups, and brand activations - from supply readiness to systems access and floor setup
• Maintain store-facing operational calendars, ensuring timely execution of drops, markdowns, and event support

Systems

• Authorize, maintain, and troubleshoot DASH-related requests to keep store workflows moving
• Build VRP module proficiency to support inventory control and stock accuracy initiatives
• Maintain and improve HQ reporting tools, including Tableau dashboards, spreadsheets, and recurring recaps
• Identify operational gaps and opportunities, surfacing actionable recommendations to management
• Help lead execution of weekly, monthly, and quarterly KPI reporting across regions
• Maintain and update vendor accounts (e.g., Amazon, Uline, Raja), calendar events, and deadline reminders to keep operations on schedule
• Support inventory accuracy initiatives, including cycle counts and shrink reporting, in partnership with Retail Inventory Control

Cross-Functional Collaboration

• Partner with IT via Fresh ticket to resolve store-related systems and hardware issues
• Keep HQ stakeholders informed with clear, timely communication of store updates and escalations
• Coordinate with HQ operations to ensure supply and process updates reach retail teams accurately and on time
• Partner with buyers, allocators, and inventory control on product flow, replenishment, and store-to-store transfer needs

REQUIREMENTS

Availability & Travel:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Ability to travel when needed
• Availability to consistently work weekends, special projects, drops/releases or as the business' needs require.

Experience:

• 2+ years in a retail operations role
• 1+ years leading a team
• 3+ years in retail apparel
• Experience supporting multi-unit, global, or high-volume retail operations strongly preferred

Skills/Abilities:

• Exceptional written and verbal communication skills
• Comfortable working across multiple systems simultaneously (DASH, VRP, Tableau, Slack, Freshworks)
• Consistently delivers high-quality work on deadline in a fast-paced retail environment
• Strong leadership, coaching, and training skills
• Strong time management and organizational skills
• Data-oriented mindset with the ability to translate reporting into clear operational insight
• Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word), Photoshop, and Google Suite
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Analytical and data-driven
• Attention to detail
• Highly organized
• Adaptive and proactive
• Clear, confident communicator

Personal Characteristics:

• Creative
• Self-starter
• Motivating presence
• Resourceful
• Team Oriented

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men's, women's and children's apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg's childhood love for cereal, operates in 10 locations, as well as Sadelle's at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.