Operations Coordinator

Job Opportunity at Hani's Bakery + Café

As the Administrative & Operations Coordinator at Hani's Bakery + Café, you will support the administrative systems, operational processes, purchasing, vendor relationships, catering coordination, and day-to-day business operations that keep Hani's Bakery + Café and our upcoming hospitality project running smoothly. Working closely with the leadership team, you will help coordinate projects, improve systems, and provide administrative and operational support across all areas of the business while maintaining the highest standards of hospitality, organization, quality, and guest experience.

We are seeking an experienced, highly organized, and proactive individual who enjoys building systems, improving processes, managing multiple priorities, and supporting teams across all areas of the business. This position serves as a central resource for the leadership team, helping ensure our businesses operate efficiently through strong organization, communication, project coordination, and operational support.

The Job Expectations:

• Support the daily administrative and operational systems that keep Hani's Bakery + Café and our upcoming hospitality project running efficiently.

• Maintain a strong understanding of bakery, retail, catering, wholesale, and hospitality operations while coordinating the systems and processes that support each department. Restaurant or bakery kitchen experience is strongly welcomed and considered a valuable asset in this role.

• Assist with purchasing, vendor relationships, ordering systems, invoice processing, accounts payable coordination, and operational supply needs.

• Coordinate catering orders, wholesale accounts, events, partnerships, and special projects while ensuring timelines, documentation, and communication remain organized and accurate.

• Serve as a primary point of contact for incoming phone calls, emails, guest inquiries, and general business correspondence, ensuring timely, professional, and hospitable communication.

• Respond to guest feedback, concerns, and complaints with empathy, professionalism, and sound judgment, escalating matters to the leadership team when appropriate while helping identify opportunities to improve the guest experience.

• Coordinate communication and follow-up between departments to ensure projects remain organized, on schedule, and completed successfully.

• Support bakery and retail operations by coordinating packaging, labeling, storage organization, inventory tracking, retail supplies, and overall operational readiness.

• Maintain recipe databases, menu information, food costing records, purchasing documentation, operational reports, standard operating procedures, project files, vendor information, and other business resources.

• Prepare reports, meeting agendas, presentations, operational documentation, and project materials for the leadership team.

• Research vendors, products, equipment, services, and pricing while coordinating purchasing and logistics for catering, events, operational improvements, and future initiatives.

• Provide administrative and operational support to the leadership team by coordinating projects, scheduling meetings, communicating priorities, tracking action items, and assisting with operational initiatives.

• Support sanitation systems, cleaning schedules, documentation, and compliance procedures while helping ensure Department of Health standards are consistently maintained.

• Assist with planning, tracking, and executing operational initiatives, process improvements, and special projects across Hani's Bakery + Café and our upcoming hospitality project.

• Build and maintain organized systems that improve communication, accountability, workflow, and operational efficiency throughout the organization.

• Communicate effectively, respectfully, and professionally with team members, vendors, guests, and external partners.

• Perform other administrative and operational duties as assigned to support the continued success and growth of the business.

What We Need From You:

• 1-2 years of experience in hospitality administration, operations, office management, project coordination, restaurant management, or a related field.

• Associate's or Bachelor's degree in Hospitality, Business Administration, Operations, or a related field is preferred but not required.

• Strong organizational, administrative, and project management skills with exceptional attention to detail.

• Experience with purchasing, vendor management, inventory systems, bookkeeping coordination, operational administration, and guest relations is strongly preferred.

• Strong understanding of bakery, restaurant, catering, wholesale, or hospitality operations.

• Excellent verbal and written communication skills with the ability to manage multiple priorities simultaneously while providing exceptional guest service.

• Comfortable collaborating across multiple departments while managing competing priorities in a fast-paced hospitality environment.

• Strong problem-solving skills with a proactive, resourceful, and solutions-oriented approach.

• Proficiency with Microsoft Office, Google Workspace, spreadsheets, and hospitality management software. Experience with Toast POS and xtraCHEF is preferred.

• Ability to occasionally lift up to 50 lbs. and assist with operational tasks throughout the business.

• Ability to stand, walk, and move safely throughout all areas of the bakery during the workday as needed.

• Availability to work weekdays, with occasional evenings, weekends, or holidays as business needs require.

• English fluency is required; Spanish is preferred.

What You'll Get From Us :

• An annual salary of $70,000–$75,000, based on experience.*

• Scheduled work evaluations with opportunities for advancement and pay increases.

• Paid Time Off to support a balanced life outside of work.

• Unpaid Safe and Sick Leave, and Prenatal Leave in accordance with New York State and New York City law.

• Access to pre-tax commuter benefits in accordance with New York City requirements.

• An employee discount of 20% at Hani's Bakery + Café.

• An annual Wellness Allowance.

• Complimentary staff meals and drinks during your working shifts.

*The above represents the expected salary range for this position. Ultimately, we'll consider your experience, qualifications, and other job-related factors when determining your compensation.

The responsibilities outlined above are not exhaustive. This role may require you to take on additional duties or projects as needed to support organizational goals that align with your skills, experience, and the evolving needs of the business.

Hani's Bakery + Café is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or any other protected status under applicable law.