Phlebotomy Manager

Phlebotomy Division Manager

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Job Description Summary

This position leads the planning and management of the Inpatient/Outpatient Phlebotomy division. He/she develops and implements appropriate laboratory procedures and practices in compliance with OhioHealth policy and with state, federal, and other regulatory agencies. This position establishes and maintains interdepartmental relationships with all of the system labs, key OhioHealth customers, and Outreach clients. This position is responsible for all areas of the Balanced Scorecard, including customer service, quality, associate satisfaction, financial, and diversity and inclusion.

Responsibilities And Duties

60% Responsible for daily operations of Inpatient/Outpatient Phlebotomy through effective and efficient utilization of staff and equipment. Responsibilities include hiring associates, managing/assessing associate performance, managing staffing schedule to ensure all appropriate staffing levels for the business, and approve payroll. Assigns responsibility and delegate's authority while promoting an environment of individual and team accountability. Utilizes Quality Management Skills to include participative management techniques. Promotes teamwork between phlebotomy staff members, technical laboratory sections, pathologists, physician offices, hospitals, patient service sites, and health centers. Also responsible for individual and team development. Works diligently to effectively review and use productivity and management reports. Train and strictly enforce all operational safety procedures and policies. Train and strictly enforce quality initiatives and compliance of procedures and guidelines. Ensure work is performed to the level of quality required to satisfy established policies and procedures. Develops and implements techniques for evaluating operational activities, and counsels/mentors staff on related matters. Keeps administration appropriately informed of ongoing activity and critical matters affecting the operation of the business unit. 10% Contributes to the development and achievement of annual goals and objectives within Laboratory Services. Utilizes Process Improvement / Lean tools to achieve these goals. 10% Provides knowledge and expertise in the development, execution and evaluation of operating and capital budgets. Recommends and justifies clinical service line budgetary needs. Prepares and submits appropriate reports as required. Assumes full accountability for all Phlebotomy business. 10% Collaborates with physician offices, health centers, hospitals, medical staff, and patient service sites to ensure ongoing delivery of quality patient care within the service line via development, maintenance, and evaluation of clinical policies and procedures; standards of care, practice and service issues. Supports staff to achieve key performance metrics to optimize patient experience. 10% Serves as the manager for the Phlebotomy program in strategic planning, regulatory compliance, accreditation, etc. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

Associate's Degree (Required) BLS - Basic Life Support - American Heart Association

• Bachelor's degree (preferred) or
• Associate's degree with 3-5 years indirect leadership experience in lab setting.

Specialized Knowledge: Knowledge and application of growth and development principles. Utilization of effective communication strategies. Implementation of specific technical factors. Ability to meet regulatory requirements.

Work Shift: Day

Scheduled Weekly Hours: 40

Department: Lab Administration

Join us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment