Quality Supervisor

Job Description

Job Description

Who We Are

Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind. 

Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally.

Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit  zenni.com .

Position Summary

The Quality Supervisor is responsible for leading quality operations within an ISO 13485–certified optical manufacturing laboratory. This role has initial responsibility to support the development and buildout, and the responsibility of ongoing management of the QA Testing Lab.

In addition to oversight of the non- conformance/breakage, execution of product and process quality audits, and overall quality compliance.

This position plays a critical role in establishing scalable, compliant testing capabilities that ensure optical products meet safety, performance, and regulatory requirements. The Quality Supervisor provides hands-on leadership, builds quality infrastructure, and partners cross-functionally to drive operational excellence and continuous improvement.

Key Responsibilities

QA Testing Lab Buildout, Process Development & Management

• Support the initial buildout of the QA Testing Lab, including equipment layout and installation. 
• Develop, implement, and validate test methods and inspection processes for optical products, including (as applicable):
• • Optical performance (Rx accuracy, power verification, prism, axis)
  • Coating performance (adhesion, abrasion resistance, durability)
  • Surface quality (cosmetics, defects, haze)
• Establish and maintain documented procedures, work instructions, and acceptance criteria in compliance with ISO 13485.
• Define equipment qualification requirements (IQ/OQ/PQ where applicable) and ensure proper calibration and maintenance programs are in place.
• Build and maintain data collection and reporting systems to ensure traceability, trending, and data integrity.
• Lead staffing of the QA Testing Lab, including hiring, onboarding, training, and competency qualification of technicians.
• Manage day-to-day lab operations, ensuring throughput, accuracy, and adherence to quality standards.
• Ensure all lab activities comply with ISO 13485 requirements for monitoring and measurement of product.

Breakage Department Management (ISO 13485 Aligned)

• Ensure proper identification, segregation, documentation, and disposition of nonconforming product.
• Maintain full traceability and data integrity for all breakage and scrap activities.
• Analyze breakage data and trends across surfacing, coating, finishing, and edging processes.
• Drive root cause investigations and CAPA activities to reduce scrap and improve yield.

Process & Product Quality Audits (ISO 13485 Aligned)

• Plan and execute internal audits in accordance with ISO 13485 requirements.
• Audit manufacturing and inspection processes to ensure compliance with:
• • Approved procedures and control plans
  • Optical specifications and acceptance criteria
  • Risk management controls
• Document audit findings and ensure timely corrective action and effectiveness verification.
• Support external audits (ISO certification bodies, FDA inspections, customer audits).

Quality Management System (QMS) Oversight

• Support and maintain the ISO 13485 Quality Management System.
• Ensure compliance with:
• • Nonconforming product control
  • Document and record control
  • Training and competency requirements
  • Change control and validation activities
• Manage the CAPA process
• Ensure all QA lab and production quality records are accurate, complete, and audit-ready

Regulatory & Customer Compliance

• Ensure all products meet regulatory, customer, and internal quality requirements.
• Support complaint investigations, returns analysis, and quality event investigations.
• Maintain alignment with applicable FDA requirements and customer specifications.

Metrics, Reporting & Continuous Improvement

• Define and track key performance indicators for the QA Testing Lab and overall quality, including:
• • Test yield and throughput
  • Breakage and scrap rates
  • Defect trends and audit findings
  • CAPA effectiveness
• Use statistical and trend analysis to identify risks and improvement opportunities for both the QA lab and manufacturing.
• Report quality performance and risks to leadership.

Qualifications

Required

• Bachelor’s degree in Quality, Engineering, Manufacturing, or related field; or equivalent experience.
• 3–5+ years of experience in quality within a manufacturing environment.
• Demonstrated experience in  lab setup, process development, or test method implementation .
• Prior supervisory or leadership experience.
• Strong working knowledge of ISO 13485 and quality system requirements.
• Experience with CAPA, root cause analysis, and nonconforming product control.

Preferred

• Experience in optical manufacturing (Rx lenses, coatings, surfacing, edging).
• Familiarity with FDA 21 CFR Part 820.
• Experience with equipment qualification (IQ/OQ/PQ) and validation.
• ASQ certification (CQE, CQA) or Lean/Six Sigma training.

Competencies

• Quality system and regulatory expertise
• Process development and validation capability
• Analytical and data-driven decision-making
• Strong leadership and team-building skills
• Attention to detail and documentation rigor
• Continuous improvement mindset

Working Conditions

• Manufacturing and laboratory environment with exposure to optical equipment and testing systems.
• Requires standing, walking, and occasional lifting (up to 40lbs).
• May require off-shift or weekend support during lab startup, audit periods or time periods of non- conformance/breakage issues.

Perks & Benefits:

• Annual Bonus Program
• Employee Paid - Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K & matching)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Public Holidays)
• Training & Development
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Vision insurance
• Free Lunch Daily
• Referral program

As a condition of employment for this role, you will be required to undergo pre-employment drug testing in accordance with our company policies and applicable law.

At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm.

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Vision care can be surprisingly expensive. Concerned that the ability to see costs people hundreds of dollars, two visionaries founded Zenni in 2003 as one of the first online-only shops for affordable prescription glasses. They were able to provide affordable and accessible eyewear to everyone by cutting the middleman out and going directly to consumers. What started as a small, homegrown business in Northern California has morphed into the #1 online retailer in the world for eyewear with over 50 million frames sold to customers around the globe. In this journey, we continue to innovate but our commitment remains the same: Investing in vision care today means a brighter tomorrow for everyone.

Company Description

Vision care can be surprisingly expensive. Concerned that the ability to see costs people hundreds of dollars, two visionaries founded Zenni in 2003 as one of the first online-only shops for affordable prescription glasses. They were able to provide affordable and accessible eyewear to everyone by cutting the middleman out and going directly to consumers. What started as a small, homegrown business in Northern California has morphed into the #1 online retailer in the world for eyewear with over 50 million frames sold to customers around the globe. In this journey, we continue to innovate but our commitment remains the same: Investing in vision care today means a brighter tomorrow for everyone.