Community Manager

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level‑headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions We attract and retain top talent by offering full‑time team members a comprehensive range of benefits designed to support their well‑being and success: Training Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long‑Term Disability Insurance Company Paid Life Insurance Company Paid Short‑Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Vacation Sick Floating Holiday Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program Joining Morgan Group means more than just a job—it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You’ll Do Essential Job Functions Manage day‑to‑day operations Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered and well‑staffed manner. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard. Supervise the Office Team Members. Supervise, with assistance of the Lead Maintenance, the Service Team Members. Maintain and encourage excellent resident relations Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints. Require all Team Members to be professional and friendly to residents while adhering to MORGAN’s standards of non‑fraternization. Maintain and/or create a resident renewal program. Create a sense of community with the residents and the community. Supervise the service team Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct the Lead Maintenance to schedule projects (e.g., filter change, power washing). Monitor and perform annual inspections required by the City, County or State. Keep all required permits (pool, spa, elevator, sign, etc.) current. Maintain and manage financial responsibilities Adhere to the community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or MORGAN senior management. Assess the move‑out condition of apartments to prepare the final account statement. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing in a timely and prudent manner. Manage rental collection Collect rent in a timely basis per the lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with community policies and lease agreements. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings. Handle personnel issues Recruit, interview, hire, counsel, promote and terminate Team Members with assistance from Human Resources and senior management. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays and sick time for Team Members. Ensure all team members comply with MORGAN’s dress code. Complete meaningful annual performance reviews. Ensure required training is completed by all team members. Marketing the community Drive qualified traffic to the community. Know the community’s market (nearby businesses, retail, hiring trends, new construction, etc.). Provide marketing ideas and fresh approaches to achieve goals set by budget, the Regional Property Manager, marketing team and/or owner. Perform all essential functions of the Assistant Manager and Leasing Consultant roles as business dictates Non‑Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements Will need to be on feet (33%‑100%). Will need to perform the following physical activities (50%‑100%): bend/stoop/squat/kneel; pick up debris; climb stairs; inspect and show community; reach above shoulders; store supplies; grasp, grip, turn; typing, writing; handle packages and supplies. Over 50 lbs – Rare need (less than 1%). Between 10‑25 lbs – Occasional need (1%‑33%). Less than 10 lbs – Frequent need (33%‑100%). NOTE: Lifting and carrying weights exceeding 50 lbs is often assisted. Wear personal protective gear (e.g., back brace) when necessary. Vision Requirements Constant need (100%) to read and review reports, view computer screens and correspondence. Frequent need to see small detail. Frequent need (33%‑50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements Frequent need (33%‑50%) to use personal transportation to deliver reports/payables to the corporate office, make deposits, view or inspect other apartment communities. Occasional need (1%‑33%) to respond to after‑hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes. Constant need to be indoors (100%). Frequently outdoors (33%‑50%) during all weather conditions. Occasional exposure to paint fumes, solvents, adhesives, etc. (1%‑33%). Wear personal protective equipment (e.g., N‑95 mask, rubber gloves, eye protection) when necessary. Qualifications Required Skills Internet – Some Knowledge OneSite – Some Knowledge Word – Some Knowledge Excel – Some Knowledge Preferred Skills Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner. Above‑average organizational and verbal skills. Ability to accurately perform intermediate mathematical functions. Strong customer service and marketing skills. Education Required: High School or better. Preferred: Associates or better. Bachelors or better. Experience Required: Minimum 3 years of experience as a residential Community Manager or equivalent. Preferred: Proven experience in the above responsibilities. Licenses & Certifications Certified Apartment Manager (preferred) Acred Residential Manager (preferred) Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Morgan Group