Transportation Supervisor- Fixed Route

Transportation Supervisor- Fixed Route

Supervisor's Title: Transportation Manager - FLSA Status: Non-Exempt

Department: Transportation - Division: Operations

Worker Category: Salary Non-exempt Full-Time - Job Class: Management

We are IndyGo, a Municipal Corporation of IndianapolisMarion County, and we're proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company's mission, vision, and goals.

INDYGO MISSION

IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community.

Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.

Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.

Communication: We value open and honest conversations with each other, our riders and the community.

Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.

Responsibility: We will be good stewards of our resources.

Results: We make things better today than they were yesterday.

Safety: We ensure safe and secure environments.

Benefits we offer include full-time positions with guaranteed 40 hours per week, medical, dental, and vision coverage, a free on-site wellness clinic for employees and their families, retirement plans, tuition reimbursement, free IndyGo transportation for employees and their families, and eligibility for the Federal Loan Forgiveness Program.

POSITION PURPOSE

The Transportation Supervisor oversees the day-to-day operations of IndyGo's fixed?route and/or flexible transportation services. This role supports safe, reliable, and efficient transit operations by supervising Coach Operators, monitoring service delivery, resolving operational and customer service issues, and coordinating service adjustments with internal and external stakeholders.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervises and manages daily operation of the fixed route and flexible transportation systems and transit center, ensuring compliance with city, local, state and federal laws governing transit services.
• Ensures minimum variation in scheduled bus service and passenger safety by managing on-site street operations and computerized radio equipment and initiating communication with the city's police, safety and fire departments and local construction companies that might affect service.
• Resolves day-to-day operating problems that arise, including but are not limited to vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service.
• Communicates service updates, schedule changes, and emergency notifications to internal and external stakeholders using clear, timely, and professional written and verbal communication.
• Investigates customer complaints and resolves passenger disputes related to provision of service.
• Monitors Coach Operators, riding the system to evaluate operator efficiency and maintain records of assigned operators.
• Works with the Emergency Operations Center (EOC) to develop training exercises and responds to real-time emergencies.
• Investigates accidents, including but not limited to scene of accident management, compiling information and executing company policy pertaining to post accident procedures.
• Provides detour planning expertise to city officials for special events.
• Conducts investigations as it relates to Coach Operators; provides support for grievance hearings, Loudermill hearings and terminations.

OTHER FUNCTIONS

• Makes recommendations to management to improve operations, decrease turnaround times, and streamline work processes; works cooperatively to provide superior customer service.
• Supervises the Service Center and Radio Control Dispatch Room when required.
• Manages and responds to Transportation Department issues after normal business hours.
• Partners with Human Resources to ensure Department of Transportation (DOT) and Federal Transit Administration (FTA) Drug & Alcohol Program compliance.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises one or more employees.
• Applies supervisory responsibilities according to organizational policies, collective bargaining agreement and applicable laws.
• Interviews, hires, and trains employees; plans, schedules, assigns, and directs work according to the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.
• Promotes a respectful, inclusive, and collaborative work environment consistent with IndyGo's values.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• High school diploma or GED required; Associate's degree in business administration or a related field preferred.
• A minimum of three (3) years of experience as a transit operator or equivalent fixed?route or paratransit operating experience.
• Three (3) to five (5) years of customer service experience and two (2) years of supervisory experience in scheduled transportation and/or dispatch operations preferred.
• Valid Indiana Commercial Driver's License (CDL) with passenger and air brake endorsements required, or the ability to obtain the required license within six (6) months of hire.
• An equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Knowledge of streets, landmarks and geography of Marion County and IPTC bus routes.
• Working knowledge of scheduling, dispatch, and workforce management software, or the demonstrated ability to learn specialized transit systems (e.g., scheduling, radio, and payroll platforms).
• Ability to operate laptops, tablets and two-way communication devices; including troubleshooting basic techniques.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to communicate effectively, both orally and in writing, with individuals and groups using tact, patience, and professionalism, including when interacting with individuals who may be upset or frustrated.
• Above average decision-making abilities in a time sensitive environment.
• Basic mathematical abilities (addition, subtraction, multiplication, and division).
• Ability to process and analyze data.
• Ability to track and control expenses and/or revenues.
• Ability to prioritize, organize, and manage tasks and time effectively.
• Ability to direct, influence, and motivate others.

PHYSICAL DEMANDS

To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.
• Ability to work in deadline driven environment.
• Ability to move throughout facilities and transit locations as needed during the workday.
• Ability to communicate clearly and effectively in person and via radio or telephone.
• Ability to work outdoors in varying weather conditions when required.
• Ability to respond to emergency situations and direct activity as necessary.
• Some local travel is required.

IndyGo is an Equal Opportunity Employer