Medical Support Assistant

Medical Support Assistant

The position requires the incumbent to physically report for work to the Des Moines, IA VAMC. Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patients' appointments and/or consults;
• Entering no-show information, monitoring the electronic wait list;
• Preparing for clinic visits;
• Monitoring both inpatient and outpatient appointments for areas of responsibility;
• Ensuring encounter forms are completed in order to obtain appropriate workload credit;
• Verifying and updating demographics and insurance information;
• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals;
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage;
• Reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record;
• Maintaining the confidentiality of information obtained to carry out required duties;
• Communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills;
• Making decisions based on guidelines, precedents and regulations and performing duties in such a manner that only minimal supervision is required.

Work Schedule: Monday-Friday, 7:30 am to 4:00 pm or 8:00 am to 4:30 pm

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized