Manager, Detroit Water Site Support

Emerson is searching for a Manager, Detroit Water Site Support for our Power & Water Solutions team in Novi, MI ! If you are currently searching for an opportunity to grow your career, this role offers the chance to lead a talented team while strengthening customer partnerships across local water and wastewater treatment sites. You will guide day to day engineering support activities, champion customer satisfaction, and help drive operational excellence. Power & Water Solutions is an industry-leading controls automation company that focuses on providing applications in the renewable (solar, hydro, wind), fossil (natural gas and coal) power generation, and water treatment plants sectors. We focus on upgrading existing plant control systems with industry-leading automation controls and instrumentation to promote the sustainability and longevity of our North American power grid and wastewater infrastructure. Join us! In This Role, Your Responsibilities Will Be: Provide on site leadership in the Novi, MI office, supporting daily operational needs. Oversee work assignments and development of a team of local site engineers. Deliver high quality customer support including system troubleshooting, field services, system startups, upgrades, and small project execution. Build and maintain strong customer relationships to promote satisfaction and long term business growth. Develop training and growth plans to ensure team members are technically and professionally prepared to meet customer needs. Collaborate closely with the Manager of Detroit Water Projects to forecast and staff site support aligned with project schedules. Support estimating efforts and resource planning for future customer support needs. Lead effective solutions to customer challenges that strengthen Emerson’s position within the water and wastewater treatment industry. Partner with customers to collaboratively resolve technical, contractual, and warranty matters while balancing business goals and service excellence. Who You Are: You build strong relationships by seeking to understand customer needs and responding with solutions that create lasting value. You communicate with clarity and intention, ensuring information is shared in a way that supports alignment and informed decision making. You remain steady and adaptable when faced with uncertainty, taking thoughtful action even when all details are not yet known. You navigate different perspectives with empathy and professionalism, creating positive interactions that support collaboration. You speak up with honesty and respect, addressing challenges directly while maintaining trust and reinforcing a culture of accountability. For This Role, You Will Need: Bachelor’s degree in engineering, technical discipline, or equivalent. A minimum of 8 years’ experience in field service, project management or similar. Willingness and ability to travel up to 25% of the time, domestically. Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Preferred Qualifications That Set You Apart: Demonstrated experience in project management and people leadership Control systems experience, Ovation strongly preferred Previous experience in systems integration Experience in the Water/Wastewater Treatment Industry PE, PMP, or related professional certifications. Our Culture and Commitment To You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. About Novi, MI: Novi is a vibrant and rapidly growing community located just northwest of Detroit. Known for its welcoming neighborhoods, excellent schools, and access to outdoor recreation, Novi offers a balanced lifestyle with both suburban comfort and proximity to a major metropolitan area. The area features diverse dining, shopping, and cultural experiences, along with convenient access to key transportation routes—making it an ideal place to build your career and your life. At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Accessibility Assistance or Accommodation Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. Job Info Job Identification 26000947 Job Function Development Engineering Posting Date 01/30/2026, 06:58 PM Job Schedule Full time #J-18808-Ljbffr City of Shakopee, MN