Member Service Representative - Tech Ridge (Full-Time)

Member Service Representative - Tech Ridge (Full-Time)

1417-Tech Ridge - Austin, TX 78753

Overview

Position Type Full Time

Description

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as providing outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

Qualifications

YOUR DAY TO DAY

FRONT DESK HOSPITALITYConnecting with our Members and Guests is the highest priority. Every person gets an EPIC greeting and a genuine farewell. - Engage all Members/Guests with EPIC greetings & farewellsCheck each member into the gym using proper check-in proceduresRegister all guests into the gym using proper registration proceduresAnswer the telephone promptly with appropriate Fitness Connection verbiageAssist with routing Telephone Inquiries (TI) appropriatelyEnsure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional mannerServe as a initial point of contact and communication hub for members, guests and teammates

PROSHOP PROWe offer incredible drinks, snacks, supplements, and FitCo gear to improve our members' nutrition and their style - Promote and sell drinks, bars, supplements and merchandiseMeet/ exceed daily and monthly pro shop goalsStock & organize retail offerings as neededAssist with any other operational duties as requested by managementLearn about consumable and retail products sold in your locationEnsure ProShop area is maintained and monitored throughout the shiftAccurately use POS & money handling procedures

MEMBER & CLUB SERVICESEnsuring that every member experiences the best that Fitness Connection has to offer over the course of their membership drives our day-to-day - Complete Member & Guest check-ins and basic Member account inquiriesMonitor check-ins to identify delinquent accounts, collect balances and update Member information.Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organizedComplete opening & closing duties as neededComplete regular club cleaning routines as neededReport any incidences in a timely mannerMaintain a positive relationship with the entire club teamSupport other teammates in achieving their goalsAdhere to all company policies and procedures

REQUIREMENTS

• High School Diploma/GED preferred.
• Previous experience in Hospitality/Customer Service preferred.
• Must be able to understand and follow verbal and written instructions and effectively communicate.
• Must be able to interpret business communications including personal training contracts and pricing packages.
• Teammate must have excellent verbal and written English language communication skills.
• Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds.
• The ability to move freely in and around obstacles common in gyms. Teammate must be able to move quickly from one work area to another at a moments' notice.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Front Desk teammates will be enrolled in our EPIC Training Program and expected to successfully complete the program within a designated time frame. Completion of the coursework will require the ability to perform basic math, reading, system technology, and communication skills. Completion of the EPIC Training Program results in a thorough understanding of Fitness Connection's membership system, supplement product knowledge, basic personal training benefits, and other club systems. Front Desk teammates will be expected to apply these skills following training completion.

ABOUT FITNESS CONNECTION

Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada and Texas. We believe in providing an epic fitness experience to all, including under-served communities. That's how we achieve our mission: to change lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women's locker rooms complete with saunas, and a kid's club with tablets, a mini basketball court and theater, and more.

Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a Teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled Teammate or applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at View email address on click.appcast.io.