Case Manager (Bilingual)

Job Description

Job Description

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

Case Manager Job Summary

The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in physical files. Responsible for coordinating case management, safe and timely release services, and ensuring timely completion of ORR case management requirements. The Case Manager will facilitate coordination between all disciplines within the program to ensure timely reunification and safety of youths. The Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

Essential Functions: 

1. Within 24 hours of youth’s arrival to program, complete initial intake assessment, provide initial phone calls to family in home country and sponsor, and ensure youth signs acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
2. Conduct sponsor assessments, home country assessments, and work in guiding sponsor to complete documents, background checks, fingerprint appointments to complete the reunification process in timely manner.
3. Maintain physical and web-based client files, documents, and assessments. File all documents obtained by sponsors in youths file, along with case notes and other assessments conducted.
4. Submit a completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representatives. Prepare the youth for discharge/release by reviewing and amplifying discharge plans.
5. Ensure the timely completion of all assessments including Initial Intake, UAC Assessments, and Individual Service Plans in accordance with CFRC, State, and Federal requirements. Assessments are documented into appropriate web-based systems or other reporting systems as indicated by policy or procedures.
6. Provide weekly face-to-face updates to youth. Ensure the provision of weekly phone calls to approved caregivers, family members, and/or sponsor and documented.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

Education/Work Experience:

Level: Bachelor's degree in psychology, Sociology, Social Work, Clinical Counseling, Human Services or other relevant behavioral science required.

1. Additional degree/course work in related fields desirable.

2. 2 years previous Case Management experience in an ORR setting preferred.

3. Must be bilingual in English/Spanish (speak, read and write).

Work Location:

Houston, TX, 77033

Working Conditions/ Physical Effort

The Case Manager is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Work is performed mostly in an office setting. Some overnight travel; public speaking, evening, and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position, and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service . We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

We participate in E-Verify.