Customer Experience Representative

The Customer Experience Team is our frontline for incoming phone calls and web tickets. This is a high‑volume phones role with the pace of a call center—but without the call center feel. You’ll be answering questions, solving problems, and helping customers feel heard and supported. You’ll also be cross‑trained in other areas of customer service for added flexibility and growth. What You’ll Do Answer incoming calls and respond to customer tickets submitted through our website Check shipping status and provide updates Answer detailed product questions using your knowledge of nutrition and supplements Assist customers with placing orders Support returns, product exchanges, or concerns with empathy and accuracy Coordinate with sales and warehouse teams to resolve customer issues Who You Are Positive, calm, and professional—even when things get busy A fast learner with a genuine interest in nutrition, health, or wellness A confident communicator, especially over the phone Comfortable working with phones and computers Organized, proactive, and great at follow‑through #J-18808-Ljbffr BodyHealth