Legal Operations Associate

Legal Operations Associate

Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.

The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox's Legal team operates today and scales for tomorrow.

Responsibilities

• Design and lead legal team workflows, policies, and processes to improve efficiency.
• Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
• Drive legal department KPIs, reporting, and dashboards to measure performance and value.
• Support the rollout of Legal's front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
• Oversee outside counsel and legal vendor engagements, onboarding, and billing.
• Manage the legal team's tech stack and collaborate with IT as needed.
• Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
• Ensure smooth communication between Legal and business stakeholders.
• Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
• Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
• Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
• Help maintain Legal's Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
• Lead or support legal projects from planning to execution, including process improvement and change adoption.
• Identify opportunities for automation and implement solutions to reduce manual workload.

Requirements

• 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
• Tech industry experience and familiarity with commercial transactions strongly preferred.
• Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
• Strong track record for project management and process optimization.
• Excellent communication, collaboration, interpersonal and organizational skills.
• Eagerness to learn new things and ability to navigate complicated and nuanced issues.
• Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
• Familiarity with knowledge management, content organization and access controls.
• Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
• BA/BS from a top university and excellent academic credentials.

Preferred Qualifications

• Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.
• Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
• Familiarity with team-managed JSM projects and working within shared platform standards.
• Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Canada Pay Range

$102,000—$138,000 CAD

The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Salary/OTE is just one component of Dropbox's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Read more about our benefits here.

Company Description

Dropbox isn't just a workplace—it's a living lab for designing a more enlightened way of working. We're a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you're meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you're ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Legal, Policy, Trust & Privacy Team safeguards our company to enable innovation while protecting our users, platform, and business. Our team navigates complex challenges at the intersection of technology and law, embracing agility to tackle the changing landscape while ensuring compliance and integrity. From governance, risk & compliance to public policy, we combine creative problem-solving with subject-matter expertise expertise to help our employees and users work securely, drive responsible growth, and shape the future of policy around technology. If you're excited about protecting trust in the digital age, join our Legal team.

Virtual First

Dropbox's Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

AI fluency is a core part of how we work and grow. It's not about being an expert—it's about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates:

• Ownership : You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team's.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place