Customer Accounts Manager

Customer Accounts Manager Corporate Retail Store Job ID 76530 – Date posted 05/07/2026 The salary range for this role is $15.00 to $15.75 per hour/annually. This position is also eligible for incentive pay based on performance. Job Overview Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. Responsibilities Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support customers in their ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customers contact over the phone and through home visits Update customers information and maintain accuracy Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Requirements United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record); Canada: at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work a schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitask effectively Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills Compensation & Benefits The pay range provided above is the lowest to highest rate we believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Benefits vary based on full-time and part-time employment status. #J-18808-Ljbffr Aaron Sales And Leasing