Customer Programs Manager, Nuclear

Job Description

Job Description

Job Title: Customer Programs Manager, Nuclear Location: Chattanooga, TN Type: Direct Hire Compensation: Work Model: Onsite – onsite Hours: 40.0 Security Clearance:

Responsibilities

• Build trusted customer relationships and drive successful execution of complex manufacturing programs from order intake through delivery, customer acceptance, and closeout.
• Serve as a key liaison between customers and internal teams, ensuring clear communication, proactive issue resolution, realistic commitments, and accountability for results.
• Establish and maintain trusted relationships with strategic customers through consistent communication, credibility, responsiveness, and follow-through.
• Lead difficult conversations involving schedule changes, delivery risks, quality concerns, scope changes, and other challenges while maintaining customer confidence.
• Manage escalations, resolve conflicts, anticipate customer concerns, and develop practical solutions before issues affect the relationship or program performance.
• Own assigned customer programs from order intake through manufacturing execution, inspection, shipment, delivery, customer acceptance, and closeout, coordinating activities across engineering, manufacturing, quality, procurement, and other supporting functions.
• Develop and maintain program schedules, milestones, action plans, and status reporting to provide visibility into progress, risks, and commitments.
• Understand manufacturing constraints, engineering requirements, supply-chain challenges, and production priorities that may affect customer delivery.
• Coordinate cross-functional teams to resolve issues, manage competing priorities, and maintain alignment on program objectives.
• Identify potential schedule delays, resource constraints, quality issues, and other execution risks early; establish mitigation plans and drive actions through closure.
• Evaluate the impact of scope changes, schedule adjustments, quality concerns, and execution decisions on customer relationships and business performance.
• Ensure customer commitments are supported by achievable execution plans and realistic schedules.
• Maintain accurate program documentation, meeting records, action items, decisions, and customer communications.
• Coordinate with Quality on customer inspections, witness and hold points, nonconformances, and required documentation packages.
• Demonstrate proactive ownership of program commitments, customer concerns, and internal action items through resolution.
• Support contract execution, change orders, billing milestones, margin management, and cash collection.
• Partner with internal stakeholders to address commercial issues, clarify scope, document changes, and ensure appropriate follow-through on customer commitments.
• Help protect program margins and business performance while maintaining strong customer relationships.
• Escalate risks appropriately, communicate facts clearly, and recommend solutions rather than simply reporting problems.
• Strengthen program visibility, improve handoffs, and support continuous improvement in customer program management processes.
• Influence and align teams across organizational boundaries without relying on direct reporting authority.
• Build accountability among engineering, manufacturing, quality, procurement, and other stakeholders to ensure commitments are met.
• Facilitate productive discussions when priorities conflict, helping teams reach practical decisions that support customer and business objectives.
• Exercise sound judgment under pressure, balancing customer expectations with manufacturing capabilities, contractual obligations, quality standards, and operational realities.
• Contribute to the development of effective tools, processes, reporting, and operating practices as the Customer Programs function grows.

Requirements

• Five or more years of experience in customer program management, program management, project management, account management, operations, engineering, manufacturing, or a related customer-facing execution role.
• Demonstrated success managing customer relationships and complex programs in a manufacturing, industrial, technical, or similarly demanding business environment.
• Excellent written, verbal, presentation, and interpersonal communication skills, including the ability to communicate confidently with senior customer executives and technical teams.
• Proven ability to establish customer credibility, manage difficult conversations, resolve conflicts, and maintain trust when commitments or circumstances change.
• Practical understanding of manufacturing execution, schedules, milestones, production constraints, and the coordination required to deliver complex products.
• Strong working knowledge of project controls, schedules, milestone management, risk management, action tracking, and status reporting.
• Strong ownership, accountability, organization, follow-through, and attention to detail.
• Ability to identify risks, anticipate problems, exercise sound judgment, and drive issues to resolution under pressure.
• Demonstrated ability to influence cross-functional teams and achieve results without direct reporting authority.
• Strong business acumen, including an understanding of how execution decisions affect customer relationships, delivery performance, costs, and profitability.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI- Ref: #161-Managed Staffing Charlotte