Director - Nuclear Customer Management-Test

Required Qualifications

• 15+ years of progressive leadership experience in customer success, program management, strategic account management, operations leadership, project management, or related industrial environments.
• Demonstrated success managing executive-level customer relationships in complex manufacturing, industrial, energy, aerospace, defense, nuclear, or highly regulated markets.
• Proven experience leading teams and influencing cross-functional stakeholders without direct authority.
• Strong background in customer program management, strategic accounts, customer relationship management (CRM), project execution, and business operations.
• Excellent executive communication, presentation, negotiation, and conflict-resolution skills.
• Experience managing multiple complex programs, customers, and priorities simultaneously.
• Strong analytical and business acumen with the ability to make decisions in fast-paced environments.
• Bachelor's degree in Engineering, Business Administration, Operations Management, Manufacturing, Project Management, or a related discipline.
• Exceptional interpersonal, leadership, collaboration, and stakeholder management skills.

Industry Experience

• Experience operating within regulated manufacturing or industrial environments.
• Familiarity with quality management systems, compliance requirements, and customer-driven regulatory standards.
• Nuclear industry experience, including familiarity with ASME Section III, NQA-1, and 10 CFR 50 Appendix B, is highly desirable.

Preferred Qualifications

• Experience leading first-of-a-kind (FOAK), complex fabrication, serialized manufacturing, modular construction, or large-scale industrial programs.
• Prior experience supporting major energy, nuclear, aerospace, defense, or advanced manufacturing customers.
• Demonstrated success building or transforming customer-facing organizations, operating models, or program management functions.
• PMP, PgMP, Lean Six Sigma, Customer Success, or related professional certifications.
• Master's degree in Engineering, Business Administration (MBA), Operations Management, or a related field.

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