Administrative Assistant - Data Entry & Customer Service

Job Responsibilities:

• Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
• Perform data entry and maintenance in SAP HR system components, supporting key processes such as onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
• Provide first tier application support for HRIS self-service web applications
• Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes.
• Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation.
• Assist Laboratory personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas.
• On a daily basis may interaction with Division, Department, Group, and Campus representatives as questions and issues as they arise.
• Perform complex employment transactions in SAP while applying associated business process and system integration logic.
• Review and understand HR policies in order to answer questions associated with employment

Skills:

• Must have excellent customer service and interpersonal skills and be able to perform tasks independently in an active and fast-paced office.
• Must possess initiative, ability to multitask and a high level of attention to detail.
• Must possess a strong sense of responsibility, professionalism, and work cooperatively in a team environment.
• Must possess strong and professional written communication skills.
• Candidates must use discretion, tact and good judgment managing sensitive personnel information.
• High School diploma is the minimum level of education.
• Three (3) years minimum relevant experience.
• Strong data entry experience
• Experience spotting data errors and troubleshooting data entry errors
• Experience with SAP HR transactions.
• Familiarity with ServiceNow (HR Service Delivery)
• Currently enrolled in an HR Degree program.

Education/Experience:

• Bachelor’s