Scheduling Coordinator

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified company, reinforcing its reputation as an exceptional workplace.

CentraState Medical Center has an employment opportunity available for a Scheduling Coordinator . This position is responsible for registering and scheduling patients in accordance with established procedures. Key duties include pre-screening patients to determine financial responsibilities, securing legal consents and insurance information, assigning patient rooms based on criteria, verifying insurance coverage, coordinating with Outcomes Managers, and obtaining pre-certification authorizations as needed.

Uses critical thinking skills to accurately schedule patient appointments.
• Accurately schedules patients for physician appointments following all Family Practice guidelines.
• Coordinates all resources to accurately schedule patient appointments.
• Utilizes independent thinking skills and resources available in multiple systems to coordinate all resources that are available and in place for patient appointments.
• Tactfully and professionally interacts with physicians to ensure patients are scheduled appropriately.
• Troubleshoots all issues related to scheduling process including but not limited to adjusting resources for optimum scheduling.
• Maintains composure in stressful situations with patients and/or clinicians knowing that all calls are recorded and the hospital's emphasis is on patient and physician satisfaction.
• Communicates with internal and external contacts as required with a high degree of tact and professional discretion.
• Ensures compliance with requirements of CentraState Healthcare System policies and regulatory agencies in area of responsibility.
• Maintains open communication with hospital departments to facilitate patient visits.
• Provides personalized service to patients for specific diagnostic procedures.
• Ensures data entry is accurate and is completed based on established priorities.
• Accurately registers each account following all departmental procedures to ensure compliance with State and Federal regulations.
• Obtains and determines the coordination of benefits and accurately inputs into the computer software system following industry standards and departmental procedure.
• Clearly documents in computer system all communication with physicians, physician office, patients and/or family members. Documents any exceptions to standard procedure.
• Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Communicates with patients clearly and professionally to accurately provide preps for all tests, making sure instructions are understood by patient, as well as documenting providing directions and insurance guidelines. Documents communication with patients as needed.
• Uses acquired knowledge on booking interventional radiology exams to communicate clinical needs to patients including list of medications/vitamins/blood thinners/herbal supplements that may or may not be continued prior to exam.
• Readily communicates with ancillary departments to ensure accuracy in appointments scheduled.
• Calls departments directly with questions regarding specific tests, preps or last minute cancellations. Documents communication with departments in appropriate patient charts.
• Takes the initiative in contacting patients that have been scheduled by other departments in order to obtain accurate pre-registration information.
• Makes complete and appropriate notations on appointments not scheduled/pre-registered by patients and places all information on such in appropriate pre-registration folder for later follow-up.
• Answers all calls in a professional and courteous manner, taking any action necessary to ensure the callers needs have been met.
• Responsible to obtain physician order for testing and contact patient to schedule and pre-register patient and make all appropriate documentation in software system.

• High school diploma or equivalent required.
• Previous hospital experience in registration or billing preferred.
• Knowledge of medical terminology. Strong customer service skills.
  
  
• Must have the ability to multi task between multiple software systems and intuitively have the ability to choose the appropriate system.
  
  
• Must have professional and above average communication skills to deal with clinical staff.

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified Company by Great Place to Work for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family!

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $18.00 - $28.80 per hour

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training. As such, team member compensation may fall outside this range.

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS' policy at the time of posting. Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.