Case Manager

Claims Specialist - Customer Care Job Description: We are seeking compassionate and detail-oriented Claims Specialists to support travelers whose mobility equipment has been damaged during air travel. In this role, you will act as a case manager , working one-on-one with customers from start to finish to resolve claims efficiently and with care. This is a highly personalized, "white glove" customer service role where empathy, critical thinking, and communication are key. You will collaborate with technicians, airline staff, and customers to deliver effective and cost-conscious solutions. Key Responsibilities Manage a caseload of approximately 40-50 active claims at a time Serve as the primary point of contact for customers throughout the claims process Make outbound calls to provide updates and deliver high‑quality, personalized service Communicate with customers every 2-3 days to ensure consistent support and transparency Handle sensitive situations involving upset or frustrated customers with professionalism and empathy Utilize critical thinking to develop creative, individualized solutions for each case Coordinate with technicians, airlines, and internal teams to resolve claims efficiently Maintain accurate documentation and data entry for all case activity What We're Looking For Strong customer service experience (non‑call center backgrounds welcome) Confidence and professionalism over the phone Excellent communication, organization, and problem‑solving skills Basic computer skills and proficiency in Microsoft Office Ability to manage multiple cases and priorities effectively High level of empathy and a patient, customer‑first mindset Qualifications Bachelor's degree required (Associate's considered for strong candidates) 1-2 years of professional work experience Comfortable handling emotionally sensitive situations Fully vaccinated (as required) Preferred Backgrounds Healthcare, customer care, or service‑focused roles Experience working with sensitive or high‑touch customer situations Soft Skills Empathy and compassion Attention to detail Reliability and accountability Integrity and professionalism Team‑oriented mindset Strong work ethic and career motivation Work Environment Supportive, team‑oriented culture focused on employee success Leadership team that prioritizes collaboration, development, and care Fast‑paced environment with meaningful, purpose‑driven work Job Type & Location This is a Contract to Hire position based out of Deerfield, IL. Pay and Benefits Pay range: $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type Fully onsite position in Deerfield, IL. Application Deadline This position is anticipated to close on Jun 24, 2026. Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Statements San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr